Question about Directv receiver boxes?

Discussion in 'DIRECTV Tips and Resources' started by Megan, Aug 15, 2019.

  1. Megan

    Megan New Member

    10
    0
    Sep 2, 2017
    Hello!
    In my house there are a total of 5 TVs. 1 is a genie in our living room, the other 3 are wireless genie minis, and the last one is an HR 24. On my account, it shows there are 6 receivers on the account. I’m just confused as to why there are 6 receivers on our account when we have 5 TVs.... also am I right in thinking that all of the genie minis in the house should have the same last 4 digits as the one in the living room, since that’s the main genie?
    Thanks!
    Megan
     
  2. trh

    trh This Space for Sale

    7,138
    630
    Nov 2, 2007
    NE FL
    Sounds like there is a mistake. 5 TVs, 5 different boxes, you should have 5 on your account. You need to contact them.
     
  3. slice1900

    slice1900 Well-Known Member

    10,488
    1,471
    Feb 14, 2013
    Iowa
    Did you used to have something else and upgraded to the Genie? They might have never taken an older receiver off your account.
     
  4. P Smith

    P Smith Mr. FixAnything

    25,874
    504
    Jul 25, 2002
    W.Mdtrn Sea
    I would call CSR and clear up the puzzle
     

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