Questions about 942

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by rolodoc, Dec 2, 2005.

  1. Dec 2, 2005 #1 of 20
    rolodoc

    rolodoc Cool Member

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    Dec 2, 2005
    I am about to order Dish with 942 and have a few questions:

    1. Can 942 delete programs intelligently, such as episodes more than 1 week old, or programs recorded but not watched for more than a month?
    2. Can TV2 be connected through the house's cable system and ouput via coax wall outlet?
    3. Can 942 send HD to TV2?
    4. What is a diplexor?
     
  2. Dec 2, 2005 #2 of 20
    kspeters

    kspeters Mentor/Supporter DBSTalk Gold Club

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    Aug 12, 2003
    1) Don't know for sure but you can set how many episodes to keep.
    2) Yes
    3) No, just SD
    4) "Special" splitter to allow one cable run into the house. You use one on the outside by the dish to combine the cables from the lnb and then another inside to split the cable to go intot he 942 which has two cable inputs.
     
  3. Dec 2, 2005 #3 of 20
    Mike D-CO5

    Mike D-CO5 Hall Of Fame

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    Mar 11, 2003
    You can limit how many of each episodes to keep and then it will record over the oldest one of that show. Under options menu you can set it to start early , end late , or how many to keep 1 - 25 .

    You can see hd on the tv 2 output but it will be down converted to sd for you second tv.

    I use a diplexor on my sat dish with a terk ota antenna. It splits the single cable into both ota signal into and sat signal. I can use one cable into the house , diplex it into ota for my antenna port on my 942 and the other side of the diplexor into satellite . I then use a dish seperator on the sat cable and split it into two cables for my two satellite inputs on my 942. Pretty cool huh?
     
  4. Dec 3, 2005 #4 of 20
    Bichon

    Bichon Godfather

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    Jun 5, 2003
    This is wrong. A pair of diplexors combines and splits an antenna signal with a satellite signal so that both run on the same cable.

    To do what kspeters describes, using a single cable for both satellite inputs, you'd need either a DishPro Plus switch (DPP-44) or a DishPro Plus LNB (DPP-Twin), and a DishPro Plus separator at the back of the 942.
     
  5. Dec 3, 2005 #5 of 20
    dboreham

    dboreham Cool Member

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    Nov 26, 2005
    Don't buy a 942. The software is flakey. Mine reboots constantly.
    And Dish support is worthless.
     
  6. Dec 3, 2005 #6 of 20
    Jon Spackman

    Jon Spackman Icon

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    Feb 7, 2005
    dboredham-

    You are in the minority. Get a new 942. Mine has NEVER rebooted! Do you have it powered through a UPS? Maybe its not the software that is flakey, but the power to your home. If the 942 software were "flakey" there would be a lot more posts of 942's rebooting.
     
  7. Dec 3, 2005 #7 of 20
    lakebum431

    lakebum431 Icon

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    Jun 30, 2005
    dboredham is in the minority for sure! Mine works great. Go for it!
     
  8. Dec 3, 2005 #8 of 20
    Jerry 42

    Jerry 42 Legend/Supporter DBSTalk Gold Club

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    Feb 25, 2003
    dboreham - sorry you are having problems with 942 but my 2- 942s work fine, not prefect but better than most DVRs today. Dish does updates monthly.
    Previously has 2 TiVos and they also have various small problems some as a result of their twice yearly software updates, and it took an other 6 months to get new/fixed software update from TiVo.
     
  9. Dec 3, 2005 #9 of 20
    dboreham

    dboreham Cool Member

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    Nov 26, 2005
    Nope. It's on a UPS. And a real ups too.

    I'm a software developer. The software is lame. I know it when I see it.
    It fails to reset the
    OS watchdog timer which causes the receiver to reboot after a few
    seconds.

    And Dish support is lame to. I've spent countless hours trying to debug
    this receiver, calling them, going through pointless switch checks etc.
    Eventually they decided to escalate the ticket, and told me that someone
    would call me within 48 hours. That was a week ago.

    Lame, lame, lame.
     
  10. dboreham

    dboreham Cool Member

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    Nov 26, 2005
    BTW, obviously not everyone's 942 reboots constantly. If they did then
    I'd be reading about it in the WSJ. But clearly there's potential for it to get
    into a state from which it can't recover. Also search these fora for
    'sponteneous reboot' and you will see quite a few posts.

    What irks me more is Echostar's complete disreagard for customer
    support. That they sent my ticket to /dev/null is astonishing to me.
     
  11. JM Anthony

    JM Anthony Child of the 60's DBSTalk Gold Club

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    Nov 16, 2003
    dboreham must be a shill for comcast or D*. :lol: While my 942 isn't perfect, it's pretty trouble free and I don't have spontaneous reboots. I've been with E* for a long time and I think their customer service and tech support are good to work with. My 921 went south just before the Final Four and they overnighted me a new unit so I wouldn't miss anything. Pretty cool!

    John
     
  12. Mike D-CO5

    Mike D-CO5 Hall Of Fame

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    Mar 11, 2003
    I had spontaneous reboots for a while before the lastest software update. Now it works pretty much like it is supposed to . I still will get a reboot if I hit locals option. For some reason this almost always triggers a reboot. Some have mentioned hooking up a ups to it. Supposedly it keeps the power supply constant to the 942 so it won't be interrupted triggering a reboot. I don't know for sure since I don't have a ups.
     
  13. Jon Spackman

    Jon Spackman Icon

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    Feb 7, 2005
    Mike D-
    What is locals option??
    Why dont you have a UPS they are cheap insurance


    Dboredham-
    What makes you know that "It fails to reset the
    OS watchdog timer which causes the receiver to reboot after a few
    seconds."

    What the hell is that, and how do you that it has one, and it isnt reseting? (I'm not saying your wrong, i just dont know what it is and how you know what dish is or is not doing)


    Jon
     
  14. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    What irks me is someone that does not follow the forum rules. The 942 support forum does not allow bashing. Please take the bashing to the general forums in the future as long as it is done in a constructive and professional manner.

    As to the watchdog timer, it is my understanding that it is something that allows the hardward to trigger an event in case of a lock up. Problem is if you supported a watch dog timer and it fired during a long operation that just had not completed you could possible pull the rug out from under it.

    As to how does one know. From my experience you don't unless you have access to the debug logs or access to some area where some debug info was dumped because a watchdog timer triggered. Not all system have watchdog timers and some teams from my experience only utilize this feature during initial stages of development.

    Though I have done some low level embeeded development, I am mainly a middler tear UI developer so I am sure Simon or some of the other more low level member will correct my understanding if I am wrong.
     
  15. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    I'm not sure what you are trying to accomplish with your posts.

    You obviously don't feel that you need any help from this forum and the fact that many of do not experience any of the problems that you claim to have and that you can't get Dish to accept your diagnosis of the cause seems make you feel the need to ratchet up the rhetoric.

    Most people that are 100% happy with their machine I suspect do not need to post that fact. Those that experience problems I suspect, on the other hand, dofeel the need to post in order to either get help and support or simply to air their frustration. I think I see where you fit in this ....
     
  16. dboreham

    dboreham Cool Member

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    Nov 26, 2005
    Indeed this is one of the pitfalls of watchdog timers.
    I suspect that in my 942 the software has become partially hung up,
    such that the timer expires, causing a reboot. It doesn't take any
    special long-running operation to get it to do so: one only has
    to press a button on the remote (any one will do it).
    So in fact the WD timer is doing its job, but it seems that the application software
    is consistently broken such that I always see a reboot.
    I guess the other possibiity is that the WD timer _hardware_ is broken
    on my 942. However it did work correctly without rebooting prior
    to the first time I viewed an HD channel. Also, the receiver will stay up
    indefinitely as long as its disconnected from the sat feed (and
    hence not decoding and displaying an image).

    My information about watchdog timers comes from the 942's 'counters' page.
    It tells me that the OS watchdog timer expired, and it has a code for the
    reason for the last reboot. I forget the exact text, I'm not in front of the
    942 at present. I've reported all this to E* support. But they felt it
    appropriate to not bother calling me back. If this is 'bashing' then go ahead
    and delete my account here.
     
  17. dboreham

    dboreham Cool Member

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    Nov 26, 2005
    This is what I'm trying to accomplish:

    1. Prevent anyone else from wasting a week of their time like I have
    trying to get a 942 to work.
    2. If someone from e* management is reading this and wants to go fix their
    a) poor* customer support and b) poor QA*, then so much the better.

    --
    *disclaimer: this opinion is mine derived from a very small sample
    size of one receiver, two dishes, five or six phone calls to tech
    support and one e-mail. Everyone else is 100% happy with the
    942 and Echostar customer support.
     
  18. Mike D-CO5

    Mike D-CO5 Hall Of Fame

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    Mar 11, 2003
    The locals option is in the menu where you can add ota digtial or analog local channels from an outside antenna. This for some reason will trigger a lock up an then a reboot. I have been adding some analog locals lately and I have been using it more often.
     
  19. SaltiDawg

    SaltiDawg Active Member

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    Aug 30, 2004
    I don't think so. :rolleyes:
     
  20. dathead2

    dathead2 Mentor

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    May 17, 2005
    i agree with the guy complaining, i have had nothing but trouble with
    this unit too - don't get me wrong, i still love it, but it is a typical love/hate
    relationship.

    all anybody has to do is read the last 3 months of posts on this forum and
    you will see all the problems lots of people have had *PLUS* you have to
    remember people on this forum are a small minority of customers - most
    just have to take the lumps and pray CS will do something for them.

    here is a short list of the ones i can recall:

    1) having to run check switch twice a day for over a month just to get the
    942 to work (this was eventually solved) this was back in summer i think,
    or late spring maybe

    2) major pixelization issues with version 28x (x=1 was it?), particularly on OTA

    3) spontaneous reboots (while recording only - CS had me clear off the HD,
    which i did, but not completely, but got rid of everything i had recorded from
    around the time the prob started until the current time and this has as far
    as i can tell cleared that one up) this was a november nightmare for me and
    did not start until right after 282

    4) timers saying they fired, but no program on HDD (this still occurs sometimes,
    although luckily fairly rarely, it has occured ever since i got the unit in jan 2005)

    5) programs coming up with Error code 01, 04, and 07 and being unplayable,
    this did not start until 282 either

    there are probably 2-3 more i've chosen to forget

    i would still rather have the unit than not have it though i will admit, but
    it seems to still be 6-12 months away from being solid (and that is just
    a guess obviously)
     

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