A few related questions: I am getting a Genie installed; already have SWM-16 and the WholeHome setup. The Genie will give me 16 total tuners, filling up the SWM. I also have a dead HR20 not counted among the 16 tuners, plus at least one more HR20 that shows signs of imminent failure and is on the SWM. I have the protection plan. 1) Am I correct that if I try to upgrade the dead HR20 (still active on my receiver list, but not functional), DirecTV will not send me another Genie (limit of one per account)? 2) If I upgrade the HR20 to another HR, will DirecTV provide the hookup under the protection plan to give me more than 16 tuners? 3) What is the recommended method for adding tuners 17+, so I know if the installer is doing it right? Are there any key phrases to use when ordering the upgrade to make sure the requirements of the install get correctly noted?