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R15: Freezing / Crashing-> Software Versions (10A3,10AF, 1035, 103A) ONLY!

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Earl Bonovich, Feb 21, 2006.

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  1. Feb 27, 2006 #41 of 227
    zortapa

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    Earl, Thanks for beating me over the head about this one. I understand what you are saying here (and in other threads) about this issue. However, with all due respect, your statements are not entirely correct, or, at least they do not agree with my experience.

    Specifically, I setup my Olympics autorecord on 2/11/06. My R15 froze on 2/17/06, 4 days before we got the 10A3 update. When it froze, it needed to be rebooted. After the (red button) reboot, my R15 was still using CUSTOM1 which I had previously defined to be the channels that I receive. In other words, I rebooted my R15 when it was still using 109A and the reboot had no ill effects on my autorecord. It was only after the 10A3 update that my autorecord started to use channels that I do not receive.

    Disclaimer: I certainly do not know as much as you do about this machine, and I have no idea why my experience differs from your understand of how this thing works or is suppsoed to work. All I can do is detail what actually happened and hope that the DTV programmers can sort it out.
     
  2. Feb 27, 2006 #42 of 227
    Earl Bonovich

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    And that is a fair observation on your part...

    It wasn't my intent to "beat" you over the head... not my style.

    What I "think" has occured, is that two things happened at "virtually" the same time. 10A3 came down.... And they changed the authorization coding in the stream, to make the R15's think they get ALL channels.

    It is hard to test now, since we are all on 10A3... but, I don't think the Custom channels have any affect on the AutoRecord logic.

    I only think the Custom channels effect the GUIDE listings.
     
  3. Feb 27, 2006 #43 of 227
    zortapa

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    I guess that could be the cause, do you know exactly when the change to the authorization coding in the stream occurred? If this did not happen Monday evening/Tuesday morning, then I'm not sure that it was close enough to the start of my autorecord problems to be the culprit.

    FWIW, after I learned about this stream change, I reset my default back again to CUSTOM 1 (which I had previously defined to be the channels that I receive). It seemed (but I am not 100% sure of this) that the autorecord started to use the correct channel set again. So, was the change to the stream a one-time change or is it continuous and ongoing?

    It's too bad that I cannot continue testing this since the olympics are over. And the reason that I cannot be certain that the autorecord started to work again is because last Tuesday evening I had to make a substantial number of manual changes to what was being recorded on which channel, and I did not document those manual changes. Nevertheless, I think that all the Saturday and Sunday recordings were correctly scheduled by the autorecord.....
     
  4. Feb 27, 2006 #44 of 227
    Earl Bonovich

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    I believe it changed on Sunday... at least parts of it did.
    As we where able to start recording the Encore/Starz preview weekend on Sunday
     
  5. Feb 27, 2006 #45 of 227
    masterwolfe

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    Lots of 'freezes' from the remote here, where NONE of the buttons (including power) have any effect, but the light flashes on the box showing it is working. Only thing which will cause it to work, is a reset from the box. Wasn't happening before the 'fix' :rolleyes: and when it is working, seems to be MUCH slower.
     
  6. Feb 27, 2006 #46 of 227
    cabanaboy1977

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    I'm also having alot of freeze to. They didn't stop happening uptill after the 109F was in the stream and are still happening with the 10A3. It's getting annoying having to reboot them every or every other day. I only had to reboot them once each before 109F and 10A3. I was mostly happy untill these updates came out. Faster GUI is good but not if you have to reset it every day. Luckly I haven't had to reset it while is was recording anything but I know with the previous versions it wouldn't give you two partial's it would just delete the first half of what had recorded. I hope they fixed this I know the UTV would just split it into 2 recorded partials and I assume that Tivo does that too.
     
  7. Feb 27, 2006 #47 of 227
    zortapa

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    Earl,
    Let me see if I understand this:
    - Some folks were unable to view the Encore/Starz preview using their R15. This is presumably because they had defined their custom channels to be some function of "Channels I receive", i.e., some users had blocked the Encore/Starz channels on their R15s.
    - So, some users complained that they could not view the preview and D* decided to reset ALL R15s back to view all channels, and while they placated some users they also messed up other users.

    Hummmmm....

    1. It seems that D* had not thought about the potential clash between FAVORITES and free previews. Let's see if they get this resolved in time for the upcoming HBO/Cinemax preview in a couple weeks.

    2. This is a classic example of why D* should not rollout fixes/updates before then are thoroughly tested. PLEASE, no more knee-jerk reactions!

    3. I guess that I can buy your explanation with the given timeframe. Supposing that the stream change occurred on Sunday, my autorecords for Monday were probably already defined. Then 10A3 came, and I noticed problems with the autorecord. I then made the manual corrections to my recordings on Tueday evening. On Wed I changed favorites form ALL channels back to custom 1 (presumably after the stream had reverted back to normal), and this allowed my autorecord to correctly capture the last few days of the olympics.

    Wow! What a mess! At least my mind is a little more at ease given that this all seems to be plausible.
     
  8. Feb 27, 2006 #48 of 227
    Bobman

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    Could people that have lockups please state what they were doing when the lockup happened ? This way others can see if thats their problem too or so that people can try to duplictate it.
     
  9. Feb 27, 2006 #49 of 227
    Wolffpack

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    Maybe also list the number of SLs and how many entries you have in MYVOD.
     
  10. Feb 27, 2006 #50 of 227
    cabanaboy1977

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  11. Feb 27, 2006 #51 of 227
    masterwolfe

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    This morning, for instance, I got up, turned on the TV and R15, and some soft porn was playing on Showtime. Not what I want to see first thing in the morning :D so I went to the guide. :sure: Well...... I tried to go to the guide, but nothing happened. So I tried various other buttons, the yellow power light on the box blinks when I press a button, but that is ALL that happens. And yes, I waited several minutes more than once to see if it unfroze, to no avail.
    As to the ?'s, I generally have 80% or better free space, have about 12 SL's, and at a guess about 10 entries in my VOD
     
  12. Feb 27, 2006 #52 of 227
    Wolffpack

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    I've taken the last few days to load up 20 SLs with 92 items in the todo list. Running about 80% on MYVOD and I have not run into a freeze but I have run into slow response time that would be seen as a freeze.

    I was watching a show that was being recorded but I was watching it live. Tried to jump back a few times and the picture froze. Not blank, as if I has pressed pause. Tried all combinations of buttons on the remote. Power light would blink as the unit was receiving the remote signals but no response. I left for lunch came back about 40 minutes later and the DTV logo was floating around the screen. Pressed PLAY and the show resumed from where it was hung.

    I'm guessing maybe these are not real freeze issues but maybe multi-minute response time issues.
     
  13. Feb 27, 2006 #53 of 227
    ISWIZ

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    The one thing I found that works on those is going into standby (power button on remote). If I did that and waited say 10 seconds and brought it back on, usually it was good to go again. It's like it has to flush it's buffers or something.
     
  14. Feb 27, 2006 #54 of 227
    Wolffpack

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    Stand by "PWR" did nothing other than the POWER light blinked. At lease in the 10 minutes or so I waited before I left for lunch.
     
  15. Feb 27, 2006 #55 of 227
    masterwolfe

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    Exactly, when mine freezes like that, PWR (either one) has no effect.
     
  16. Feb 27, 2006 #56 of 227
    ISWIZ

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    :scratch: Bummer!
     
  17. Feb 27, 2006 #57 of 227
    Wolffpack

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    The two times today when this has happened it eventually came back. I just let it sit. I don't think it's hung (ie no solution other than reset) I think it's busy doing something else and cannot devote enough processor power to respond to the UI.

    If so, multi-tasking needs some adjustment there. Never should a unit such as this "appear" hung to the user. If nothing else, spawn off sub-processes that handle whatever major task it needs to complete at a lower priority but return to the user right away.

    Or, do as the Tivo does when you change priorities in your SPs. Come up with a message, "this may take a few minutes". At least the user knows not to reset/unplug the unit and muck up more things.
     
  18. Feb 27, 2006 #58 of 227
    masterwolfe

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    And I actually have given it a few minutes, couldn't say how much, say long enough to go potty :grin: or get a drink, that sort of thing, so five, ten minutes, and no noticeable changes.
     
  19. Feb 27, 2006 #59 of 227
    ISWIZ

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    Oh please no! How about, "grab a beer we'll be right back"?:lol:
     
  20. Feb 27, 2006 #60 of 227
    ISWIZ

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    Oh please no! Besides, it's probably patented, how about, "grab a beer we'll be right back"?:lol:
     
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