You expect the tech's on the phone to actually be very helpful? :lol: The standard line seems to be I have never heard of that, then sometimes followed by let me ask around then nope we have nothing on file. All of this while most of us here know thats a total crock. I guess it works well for those people who don't search on the internet when they have issues. As has been stated MANY times though the majority of us here are in the minority of the people who call them.