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R15 to R22 for MRV? Need to understand what "HD enabled" means

Discussion in 'DIRECTV Connected Home' started by 996911, Aug 24, 2010.

  1. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Your Welcome:) As for input perhaps you should have asked to speak with a tech instead of a csr. They are more knowledgeable than csr's. Also, there is a website called HowStuffWorks. If you go there type in How Satellite TV Works. It may help you to become more "versed" with the subject. Hopefully there will be a positive end to your situation.
     
  2. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Still missing the point and your smart @ss attitude isn't appreciated.

    FYI....had no idea you could request to speak to a tech instead of a csr when I called D*.

    I consider this thread done as it seems some can't control themselves. Mods, please feel free to closed this thread.

    I'll just see what happens next Friday. Hoping for the best but preparing for the worst.

    Thanks again to those of y'all that actually helped out.
     
  3. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    May 17, 2010
    USA
    Get's out the breath mints for that "bad taste" your preparing for!
     
  4. RobertE

    RobertE New Member

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    Jun 9, 2006
    You might as well cancel that "upgrade" now.

    95% says he will have a R16, 5% says it's an R22.

    Thats just the way it is.
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    I'm coming in here late, so I'm only trying to express how/what the Connected Home & Whole Home DVR service upgrade offer is.
    There is a misunderstanding as to what this offer covers.
    All receivers that can't work on the SWiM system will be replaced with receivers that do.
    HD MPEG-4 receivers will get DECAs added for networking and MRV. If you have a H20, this will also get swapped as it doesn't have networking.
    If you're lucky enough to have a R22, then this too will get networked.
    IF YOU HAVE ANY OTHER receiver, for it to be networked for MRV, you will need to make other arrangements to upgrade it for MRV, at additional costs.
    Therefore if you have an R15, this will be replaced with the R16 for SWiM function only. Should an installer do something above and beyond this offer, it's totally his option, but there is ABSOLUTELY no guarantee this will happen without a line item being added to the work order from the CSR, at a cost to you that may or not be offset by them.
     
  6. RobertE

    RobertE New Member

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    Jun 9, 2006
    Exactly. Those are always fun converstations. :(

    Now if they would only teach the CSRs/sales agents the difference between compatible and capable...oh wait, never mind, there's no training issues. :rolleyes:
     

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