15-year subscriber here. A year ago we moved to a new house and signed on as "new" customers, even though the service at our old place had only been shut down for 6 months at the time. We got one of the "new customer" whiz-bang deals with $300 in debit cards (of which only one $200 card ever showed up), dirt-cheap programming for a year, free install & equipment, & free Sunday Ticket. Typical offer. So a year later, we just added another TV to one of the bedrooms. I log in to try to order another wireless receiver, figure it's got to be easy, right? No, can't be done online, you must "call for offers". Great. I'd rather get a root canal without anesthesia, a colonoscopy performed by a paroled sex offender while wide awake, or watch a test pattern for 72 hours straight than attempt to deal with these knuckleheads on the phone. So I call and manage to navigate the awful robot front end and wind up with a robot of a woman at a call center somewhere on the other side of the planet, who sounds more indifferent than the average fast food cashier. She checks for "offers" and then announces there currently are none, and that the new box will cost me $99 up front, $7 a month to lease, and *requires* a professional installation at another $49. Are you f'ing kidding me AT&T? There shouldn't be any charge up front since I'm forced to lease the damn thing anyways (and have been a customer for 15 freaking years with a massive average monthly bill over that time) and I can't even self-install it? That's a bad joke. So I politely told her I'm out and got off the call. We will wind up putting an Apple TV on that one and call it a day. Our reasonably-priced 1st year on the new deal is about to end, then our bill is gonna skyrocket. My plan was to drop to a lower-cost plan when this happens, but I'm guessing I won't be allowed to do that without resetting the clock and being on the hook for 2 years again - can anyone confirm/deny? Once our obligation is over, I'm jumping to Dish and not looking back. It's so sad to have been with DTV when it was a (relatively) well-run company, to now see it destroyed by AT&T on so many levels. I could tell a much uglier tale of signing up at the new place a year ago, but I won't bore you with it. It was far worse than today's call and lasted about an hour for what should have taken 5-10 minutes. AT&T, you're a sad organization and have already ruined DTV, and it didn't take long.