Separate names with a comma.
Discussion in 'DIRECTV General Discussion' started by mamoth, Apr 12, 2013.
Is this just a rant thread? If so that's fine.
They should at least give you credits to offset some of that increase, call and ask it never hurts to try, but i understand where you're coming from, But from my understanding if there's a price lock in the sign up there shouldn't be price increase depending on the 1 or 2 year lock.
Admittedly, a little bit of a rant, yes. And a little bit of a "I've never had a company do this, so it's new to me" type of a post. I never saw it in the literature that I received.
Some people have given me quality posts and explained how it works (since I'm new to D*). Much appreciated!
Thanks acostapimps. I will give them a call and try again. =) I have read posts here about it being Russian Roulette on the type of Customer Service folks that are willing to make changes.
That's usually for discounted or free upgrades for receivers that some may or may not get depending on payment history, but for credits they generally help you out, and if you don't get the answer you were hoping for , you could always try retention dept.
I do agree that many posters are falsely accused of defending DIRECTV. Although what you may think is common sense and what the OP does, may differ. One definition is "common sense equates to the knowledge and experience which most people already have".
Out of the 3 of us, the OP and I experienced the same thing with our cable company and all of the other companies we dealt with prior to DIRECTV. There is no price increase until at least a year after you sign up.
Since there are more cable subscribers, then satellite subscribers across the country, "most people" would think the same way we did when we were blindsided by a quick price increase. So from our perspective, the OP and I were already using common sense and felt that was a shady way to do business. While your view of the situation was different, that he wasn't using common sense.
I'm sure there are some that will say, its in the contract you signed. Once again, common sense tells you that most people don't read that. And they sure don't make it very clear when you sign up on line.
Also our cable company while under a promotion DOES NOT INCREASE THE PRICES.
You sign up based on a Promo, IMO Directv has no right to ask for an increase while under a New customer promo.
They got you to Sign a commitment based on their 24 month commitment spreadsheet.
That's shady business practices and Directv and Dish Network take advantage of this more then any one.
Thanks to both of you. This is exactly the situation and my "expectation" of the rates.
Much appreciated for the posts.
And just to set the record straight, I wasn't bashing anyone for defending D*. That was one posters assumption. It was the fact that he wasn't getting the point of my post and then accused me of something that I never did.
Thanks again for all the good feedback. Lesson learned with D*. I love the service, it just came as a bit of a shock.