Received new "Customer Agreement" in mail today...can I cancel w/o ETF?

Discussion in 'DIRECTV General Discussion' started by mva5580, Apr 16, 2011.

  1. spartanstew

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    As I stated earlier, that's different.
  2. DarkSkies

    DarkSkies Legend

    Nov 30, 2007
    Some people need to re-read the OP's message... (this is not directed to the post directly above mine):
    The OP is not complaining about a change in the terms of service. Instead, he was hoping that he could use the change in TOS as a loophole to get out of paying a termination fee, as he's been wanting to leave DIRECTV for a while. So he couldn't care less how the terms change, he just wants to not pay to leave while he's still under contract.

    IMHO, the OP knew what he signed up for and either has to bite the bullet and pay the termination fee or ride it out until the contract ends. The only good news is that I think DIRECTV now pro-rates the termination fee, so it decreases the closer you are to the end of the contract period. The OP should do a cost analysis to see if it's cheaper to pay the termination fee or to ride it out and continue to make monthly payments, and do whatever is cheaper.
  3. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    DirecTV has prorated the ETF for as long as I can remember. It works out to $20 per month left on the subscriber's commitment.

    - Merg

    Sent from my iPod touch using DBSTalk
  4. wingrider01

    wingrider01 Hall Of Fame

    Sep 9, 2005
    diubt internet tv will amount to anything

    ATT DSL - monthly cap of 150 GB
    ATT Uverse - monthly cap of 250 GB
    Charter Communications Internet - 15MB or slower - 100 GB, 15-25 MB - 250 GB, 60 MB - 500GB cap

    Unles you plan on using your internet for nothing but online viewing then it might be an alternative
  5. hilmar2k

    hilmar2k Hall Of Fame

    Mar 18, 2007
    You can add Comcast at 250GB to your list. And since you're relying on a TV provider for internet access, you can be sure that they will do everything they can to limit their customers' abilities to switch to an internet only TV option.

    Internet TV as a free/cheap TV option is not going to be a reality anytime in the near future.
  6. AttiTech

    AttiTech Godfather

    Feb 21, 2011
    Wait, you're customer agreement doesn't say that? Weird.
  7. AttiTech

    AttiTech Godfather

    Feb 21, 2011
    I can't understand the practical use of having Internet TV. If that's all you have, and you're internet goes out, you just lost 2 different services you're paying for. Seems kind of pointless really. I mean, we get some bad storms here in North Florida, but I've never lost my sat signal. If I did though, I would still have my cable internet to watch my shows on Hulu, or because of subscribing to that internet service, I can just hook up the extra cable they left for me and get the basic channels that came with my internet package.
  8. gfrang

    gfrang Hall Of Fame

    Aug 29, 2007
    I can see the Op's point,there should be no price increase wile on a commitment it is totally one way they got you trapped and theirs no way out without paying a ETF.

    I feel a lot of people including myself will smarting up and finally realize that there is tv watching after Directv.
  9. billsharpe

    billsharpe Hall Of Fame

    Jan 25, 2007
    Verizon is currently offering a FiOS option with a two-year no-price increase guaranteed along with for a two-year commitment. There's also an initial 30-day option to drop the service if you are not happy with it.

    That sounds more reasonable than DirecTV's approach.
  10. JLucPicard

    JLucPicard Hall Of Fame

    Apr 27, 2004
    My notice is at home, and I am at work, but if I'm not mistaken the next line stated something indicating that you would be subject to the terms of cancellation and directed you to that section.

    In other words, they've got that ground covered and no, you can't cancel free under the new terms either.
  11. tranceFusion

    tranceFusion New Member

    Aug 23, 2010
    What exactly IS the change in terms?
  12. susanandmark

    susanandmark Godfather

    Feb 15, 2007
    +1 to all of the above. I have a strong suspicion, backed by facts and similar scenarios with other companies (as illustrated above), that DirecTV's policy would not stand up under the scrutiny of a court of law.

    That being said, I am under no illusion that a company like DirecTV does NOT have a top notch legal team in place to tell them the risks vs rewards of their current behavior and, clearly, they have sussed out that their present behavior, as long as it goes legally unchallenged, is of sufficient financial gain to the company to keep using it.

    Sure, some would use a new agreement as a "loophole" to get out of a contract. (But anyone who thinks DirecTV, or any company, wouldn't use every contractual loophole possible to make money for themselves is naive to the extreme.) But those same people may, eventually, return as customers WITHOUT a grudge against a company that made them stay in a situation they were unhappy for whatever reason. In my mind, it's a win-win for DirecTV. They, apparently, disagree.

    But, heck, at least they're actually sending out customer agreements. As a customer since 1999, when there was no contract period or ETF, or anything of the sort, this is the first in hand statement I've ever received about any change in terms that DirecTV says I am subject to.
  13. Hoosier205

    Hoosier205 Active Member

    Sep 3, 2007
    What is the latest reason for your commitment being extended?
  14. MattScahum

    MattScahum Legend

    Oct 26, 2010
    I got the same letter in the mail, and I work for D*. I read the attached letter as well, which basically said that they were sending out a copy of the customer agreement to all subs as a yearly thing. Aside from the extra cost of the receivers for each room, looking at the one I got when I signed up it is identical.
    So to put it mildly, no you can't cancel without an ETF because the terms that you agreed to are not broken.
  15. bjdotson

    bjdotson Legend

    Feb 20, 2007
    Not to quibble (too much) but it would be an interesting court case I think, because the rules state that if YOU do no agree to the new Terms, THEY can cancel. (note that you can't cancel them, but they can cancel you). In such a case if THEY are canceling, how can they charge You for canceling. The only thing protecting them is, who is going to pay a $1000 in lawyer fees to get out of a $160 ETF.
  16. joed32

    joed32 Hall Of Fame

    Jul 27, 2006
    They can cancel you if you ask to be canceled, refusing to accept the agreement. If you do nothing then they do nothing.
  17. Shades228

    Shades228 DaBears

    Mar 18, 2008
    It's not identicle there are changes in there. The main thing is if people really care about those changes.

    So far the nuts and bolts that I see in there are as follows:

    • No more warranty at all for any equipment.
    • Must have a base package to have any add on services, movie channels/sports packages/locals.
    • Deposit information
    • Approval for cell phone contact including collection calls
    • Credit card billing
    • Process of arbitration and filing suits
    Just an FYI pricing is not a term of service it's the cost of a service and therefor not included in the ToS.
  18. MattScahum

    MattScahum Legend

    Oct 26, 2010
    good point. Looking further at mine you are spot on. As you said though, are the things that have been changed/modified/updated things that people are talking about. Price is all I really see on here and as you said, not a ToS thing.

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