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Received replacement and still NO HD channels (Resolved: Bad Multiswitch)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by athenslb57, Jul 13, 2007.

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  1. athenslb57

    athenslb57 Cool Member

    Jul 11, 2007
    Received my replacement HR20-700 about an hour ago and been on the phone with DTV ever since. Out of the box the HDMI port doesn't seem to work (never had an issue w/ my last HR20 HDMI port). I am still unable to see the HD channels 70-79 in the guide or manually input 70-79. What gives? Are the HR20's this bad? She resent authorization multiple times and redone setup about 3x. Any ideas???:mad:
  2. bobnielsen

    bobnielsen Éminence grise

    Jun 29, 2006
    Do you get anything on channels 492-494, indicating proper operation of the LNBs and switching logic?
  3. houskamp

    houskamp Active Member

    Sep 14, 2006
    What message are you getting?
  4. Meklos

    Meklos Legend in his own mind...

    Nov 7, 2006
    One thing that trips up people on the HDMI is the fact that I think the HR20 still sends out it's initial startup screens in 480i... and most sets don't support 480i over HDMI (do any?).

    Make sure you don't have 480i selected on your resolutions screen in the HR20.
  5. tonyd79

    tonyd79 Hall Of Fame

    Jul 24, 2006
    Columbia, MD
    Lack of channels in the 70s is usually a problem at the mothership, not the HR20 itself.
  6. davring

    davring Hall Of Fame

    Jan 13, 2007
    I have read that some set ups need to be done with component cables and switched to HDMI afterwards.

    L2BENGTREK Godfather

    May 31, 2006

    You know what, I was just fiddling with resolutions on my HR20 the other night. It's connected to my Sony SXRD KDS-50A2000 via HDMI. I just wanted to see what 480i looked like. I never even thought about whether it would show it or not.....

    it did!

    It's been plugged in via HDMI since Day 1.
  8. JFHughes08088

    JFHughes08088 Godfather

    Mar 24, 2007
    is it also connected via component? If yes, the 480 signal may be going over that wire.

    L2BENGTREK Godfather

    May 31, 2006
    nope no component. I'm at work right now. I'll have to verify 480i (poet and didn't know it :D ) this afternoon. I'm pretty sure it can display it though because I remember bringing up the current info of the display on the Sony and it said
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    HDMI 480i was/is a problem for "some" TVs. Samsung, maybe Sharp, as I remember, but "most" will handle 480i and 480p.
    Those that don't work with 480i seem to work with 480p.
    Of course my Sony handles all over HDMI.
    "Earl said", it came down to what chip the TV maker used for HDMI.
  11. carl6

    carl6 Moderator Staff Member DBSTalk Club

    Nov 15, 2005
    Seattle, WA
    Were you ever able to resolve this? The two most likely possibilities are either (1) you did not set the unit up properly for the 5-LNB dish, or (2) HD was not authorized for that receiver on your account.

    Check your satellite setup. If it is good, call and have the CSR specifically verify HD is authorized on your account for that receiver.

    If you still have problems after that, please post again.

  12. RobertE

    RobertE New Member

    Jun 9, 2006
    Sound like the winning answer to me.
  13. athenslb57

    athenslb57 Cool Member

    Jul 11, 2007
    Both 1 and 2 were confirmed multiple times before a tech was ever sent.

    Thanks for the help guys. It turned out to be the 6x8 multiswitch that was the problem. The 2nd tech came out last and we were on the phone with DirecTV for about an hour. I was getting a 0 signal on Sat. 110 transponder 12. I soon as he replaced the switch I got a 97 on 110 transponder 12. All is good now. I sent their refurb replacement back to them and kept my original HR20.
  14. Webini

    Webini Legend

    Feb 3, 2007
    My Panasonic plasma supports 480i over HDMI
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