Receiver reset on it's own -help?

Discussion in 'DIRECTV General Discussion' started by Starlight82, Jul 28, 2015.

  1. Starlight82

    Starlight82 New Member

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    Jul 28, 2015
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    I've had my Direct-tv HD-DVR receiver for a few years now and have had no problems until the last couple weeks or so when the receiver would just randomly reset. At first I thought it was my dog pushing her little toy bin into the power strip so I moved that and there wasn't any problems until last night when out of the blue it reset but it was having trouble with doing the complete reset. Like it would get to the very first screen after the reset and it would then be nothing ( which would make my tv go off) and then it would try to start it all over again. It would do this a couple times before the complete reset took place. There were no problems for I would say a good three hours and then it did the exact same thing again. I checked the plugs and the power strip, checked the fuse box....everything I could think of. It did a complete reset again and it's now been well over 15 hours and the receiver has been fine.

    Does anyone know what the problem could be? At first I thought it was a bad plug but my tv and blu-ray player are in the same power strip and they were working fine while the receiver was resetting itself so I don't know what else it could be.
     
  2. cforrest

    cforrest Icon

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    Could be a sign the hard drive in the DVR is going. I would run a diagnostic of the HD to see if it is going.
     
  3. peds48

    peds48 Genius.

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    Also it could be guide data related. Running a system test will show if you have issues receiving some satellite signals.
     
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  4. Starlight82

    Starlight82 New Member

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    Oh no. Could this be because I have quite a bit saved on my DVR?
    How would I run a diagnostic of the HD?
     
  5. peds48

    peds48 Genius.

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    Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

    * Reboot DVR via red button inside card door.
    * When you see "Running receiver self-check" press select
    * You will see "Entering Diagnostics Mode..."
    * Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

    You can also run the file test, and the DVR can sometimes repair a bad file report.
    * If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.


    The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.
     
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  6. Starlight82

    Starlight82 New Member

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    Thank you! I'm just glad this seems like something I can do versus trying to get a hold of Directv ( which I couldn't do last night).

    Just to clarify: Is it the surface test that could take several hours to complete or is it all the tests?
     
  7. tomspeer46

    tomspeer46 Legend

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    The surface test will take a long time.
     
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  8. Starlight82

    Starlight82 New Member

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    Michigan
    Just this morning the receiver set itself again,I let it go because I was too tired to run the diagnostic tests and it took two tries but it started itself up again. However after five minutes it reset again and got up to start the tests but three times nowI get as far as "entering diagnostic mode" before it resets itself again with "Hello your DirecTV receiver is starting up ".

    Also, every time the receiver acts up this morning,it will turn off my vizio TV even though I am in adifferent mode watching Netfli on my blu ray player. Why would it be doing that and not letting me run any tests? Is the hard drive too far gone?
     
  9. jimmie57

    jimmie57 Hall Of Fame

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    Go to system info and see what the temperature of the DVR is . The fan could be plugged with dust. It is possible that it is overheating.
     
  10. litzdog911

    litzdog911 Well-Known Member

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    I think it's time to call DirecTV and request a replacement DVR. It's free if you have their Equipment Protection Plan. Otherwise ~$20 for shipping.
     
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  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    Kinda doubt that. Not a normal symptom of a bad HDD. More likely the DVR itself is going south.

    Rich
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    No, what you'll see with a loaded HDD is slowness of the HR. Don't worry about the HDD, worry about the HR. Stick an external HDD on the HR and you'll probably have the same problems. That would be conclusive proof that the DVR is shot.

    Rich
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Agreed. Running diagnostics isn't the answer, I think. I've had the same problem with several HRs and it was always the HR itself.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    I think he'd get a notification of some sort if it was overheating. I pulled the fan plug out on one to see what happened a few years ago and I got a message about overheating.

    Rich
     
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  15. makaiguy

    makaiguy Icon

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    Sound to me more like power supply going wonky. Call DTV.
     
  16. Starlight82

    Starlight82 New Member

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    I did check the internal temp because I was curious (since the stupid thing finally came back on and has stayed on for the past few hours) and it read 109 degrees which is pretty normal right?

    I will be calling DirecTV shortly since it look like I have no other choice. Out of curiosity, will they let me keep the old DVR ? There is stuffI have saved that I would love to keep but I don't have any equipment now to get the programs off the DVR.
     
  17. peds48

    peds48 Genius.

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    That depends on which DVR you have>?

    What model of receiver do you have. look for the model number inside the access card door..
     
  18. Starlight82

    Starlight82 New Member

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    I have the HR22-100.
     
  19. jimmie57

    jimmie57 Hall Of Fame

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    Yes, that temp is fine. I don't think there is a problem until they get around 140°.
     
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  20. Starlight82

    Starlight82 New Member

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    Jul 28, 2015
    Michigan
    I realize this is a bit off topic so forgive me but does anyone know why my tv keeps shutting itself off when the receiver starts acting up? I even unplugged the receiver this morning because I thought it would leave the tv alone and I could continue to watch netflix but the tv would still turn off while my blu-ray player would continue to run just fine.
     

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