I had an upgrade this week. During the install, I added a box upstairs, so the tech had to run a line from outside and up into my attic. As part of this, he also had to add a module (splitter maybe?) on the outside lines. He shoved all of this into my Bellsouth telephone box. Since it wouldn't close (as it previously did), he threw a zip tie on it and he left it in the state shown in the pictures
My concerns are the fact that water can now get into the box and cause corrosion (to the phone block terminals and the DTV equipment) and the fact that some of coax in the bottom of the box is bent pretty severely
If the supervisor refuses to come out or just sends the same installer again, e-mail Ellen's office with the details at ellen.filipiak@directv.com
agree 100%. I'd even let the supervisor know that's what I was Going to do if he said he wasn't going to come out., might change his min din the spot. And if that's what it took to get him out after he did and got it fixed if still email Ellen.
agree 100%. I'd even let the supervisor know that's what I was Going to do if he said he wasn't going to come out., might change his min din the spot. And if that's what it took to get him out after he did and got it fixed if still email Ellen.
Out of curiosity, can I realistically ask/expect them to install a new box (weather resistant) to house just the DTV wires and splitter? I know that the equipment is designed to be exposed to weather, but I honestly feel that seeing the wires running into the splitter mounted directly on he vinyl will not look much better
Anyone have any pics to share of what they recommend?
Out of curiosity, can I realistically ask/expect them to install a new box (weather resistant) to house just the DTV wires and splitter? I know that the equipment is designed to be exposed to weather, but I honestly feel that seeing the wires running into the splitter mounted directly on he vinyl will not look much better
Anyone have any pics to share of what they recommend?
If it bothers you, as it did me, it is not hard to remedy this. My first install, back in the early 90's was put into a plastic box but when I upgraded a couple of years ago to HD, the installer jammed everything in to an existing ComCast box (where I get my internet and basic cable backup) to the extent that it was bending the cover of the box. When I questioned whether this was even allowed, he told me that it was perfectly all right since I "owned" that box. Never mind that it didn't fit either. After he was gone, I went to Home Depot and bought a sprinkler timer box and put everything in there. Another masterful job by Mas Tec, although I must admit they have been much better lately.
Out of curiosity, can I realistically ask/expect them to install a new box (weather resistant) to house just the DTV wires and splitter? I know that the equipment is designed to be exposed to weather, but I honestly feel that seeing the wires running into the splitter mounted directly on he vinyl will not look much better
Anyone have any pics to share of what they recommend?
I called Mastec today and waiting on hold for 15 minutes for a supervisor and was then told he would call me back shortly (this was 3 hours ago)
I did see that the picture above shows the wiring and splitter being grounded...is this standard practice? I can only imagine my system is not properly grounded in the state that it is currently in
If there is no grounding block connected to the line from the dish and a green wire connected to a rod or whatever then I would say your not grounded. Totally WOW! I will save the other fine words Im thinking.
The box itself is grounded, but I'm pretty certain the the cable is not grounded inside that box since the grounding is contained on the left-hand portion that is closed. I have the box pictured in this link:
Looky at what else I found during my investigation...the ground wire coming from the dish has been cut! Maybe a previous tech did it, but the installer should have checked this...
Does the dish itself need to be grounded? It's mounted on my roof and runs to the side of the house to the telephone box. If I get them to properly ground the cable at the junction point, will this be sufficient?
Sorry for so many questions...
Generally, they will use a cable from the dish that has a ground wire built into it. When it gets to where the cable goes into the house and they use a barrel connector, the tech will usually ground it at that point using that ground wire. As long as the the dish is grounded in some way, you should be fine, although I believe DirecTV has certain specifications as to how the ground is performed.
Generally, they will use a cable from the dish that has a ground wire built into it. When it gets to where the cable goes into the house and they use a barrel connector, the tech will usually ground it at that point using that ground wire. As long as the the dish is grounded in some way, you should be fine, although I believe DirecTV has certain specifications as to how the ground is performed.
And I probably would have had drip loops on the cables coming out of the splitter...
- Merg
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