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Recent Installer/HR34 experience

Discussion in 'DIRECTV Installation/MDU Discussion' started by SteveHas, Dec 2, 2012.

  1. SteveHas

    SteveHas Hall of Fame

    Feb 6, 2007
    So some of you may have seen my post regarding an upgrade to my system, and the sad retirement of my last HR20-700 (don't get me started, I went through so much with my HR20-700s in the early days, I felt like I was giving away my kids)
    Anyhow, a week ago the install took place, and I wanted to recap my experience.
    First off I should say that over the years my only really bad experience with D* was its installers. I have written about those experiences here so I won't go into it again. Lets just say they were atrocious at best.

    Last Sunday however was an outstanding experience. Clearly D* has gone to great lengths to improve this area, and it shows!

    Multiband called an hour before the appt. with an update. The installer called when he was on the way.
    He was courteous, and professional.
    He replaced nearly my entire system;
    he found the dish needed to be re-peaked, and did that
    last installer never grounded my dish (!!!!, add that to my previous mentioned list of bad experiences in the past)
    he grounded it properly
    new LNB
    new switch
    new run to main box (now HR34)
    he tweaked everything before he left so it was just right
    made sure everything was perfect
    all in all the poor guy was at my house for 7 hours!

    I now have SWiM, and DECA on all 4 boxes, and I couldn't be happier.
    I was worried about losing the Ethernet LAN connection, but as it turns out for no good reason.

    The entire experience was finally the caliber service that is in line with the quality of D* itself. GREAT!

    Thanks to VOS for his advice, and reassurance, and thanks to D*
    14 years with D* and going on life. I am one happy customer.
  2. jimmie57

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    Excellent. Good to see a post of a satisfied customer.

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