I had an issue regarding one of my HD receivers acting up, and the CSR said it required a service call since a 721 was popping up on this unit. When the tech arrived, we discovered a bad cable running to it. For some reason, he said he had to re-wire everything from the dish, even a new multi-switch including rooms that were not being used, just because they had existing cables running to them. Now, I had done a lot of the installations myself, and while not as 'clean looking' as the DTV job, it all worked perfectly. Needless to say a 10 minute call turned into 5 hours, including the lunch break he took. I signed for him running all the new cables, but I was not offered a copy for my records. Is this SOP for them now? It almost seemed to me that he got paid by the job, and he made sure this was a big job for him. Just curious if anyone else has had the same issue.