My first HR-20 failed me (wouldn't pick up half the channels I was supposed to get), and had to be replaced. DTV Fed-Exed another to me yesterday, and on the box it said factory reconditioned. Sure enough when I activated it, there were two movies on there that the previous owner had recorded. Have any of you guys received a reconditioned unit as well? I don't know how to approach the issue. I guess it's ok as long as the thing works. So far, so good. I do think they should have told me they weren't sending me a new one though. Maybe that's all they have available right now with the shortages of the product.