I just got the HR20-700 last week. I had set up a few season passes including "The Office", & "Survivor", set to record last Thursday. After it was set up, I checked to be sure it was set to record and it was. I went to watch "The Office" today, and both these shows were deleted. The message given was similiar to "program was deleted because of an unexpected error (2003)". NOT HAPPY! I hate calling DTV because it takes forever to get thru and people on these forums are usually smarter. Any Ideas why this happened or what I can do to stop it from happening again?