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Recording playback ended early?

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by Mike109, Nov 7, 2010.

  1. Sep 9, 2013 #141 of 184
    SaltiDawg

    SaltiDawg Active Member

    2,384
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    Aug 30, 2004
    Well, with Dish ignoring the posts here, I contacted the Dish Rep that had been the liason with me trying to get the "Early Ending" issue resolved. He told me that he had been contacted some time ago by someone from here and explained that he had been transferred to a different area.

    My contact tells me that he pointed that person toward the group that has the lead on finding a solution.

    I've got Fios coming out in two days to show me what's involved in installing the TV internal coax.

    Bye.
     
  2. kimesco_DISH

    kimesco_DISH DISH Representative DISH Representative

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    Jan 5, 2011
    [SIZE=10pt]We need to gather some additional information on this topic. Please include the following information: The name of the program, what channel and time the program air on. We will also need to know how the timers are setup. To find this information, please go to menu, daily schedule, timers, select the timer with the issue, and choose edit. From this screen we will need to know if the timer is setup to start early and end late, or if it is set to 0 minutes early and late, etc. We need the length of the program that recorded shows in the DVR screen. Also, please go to menu, and daily schedule, and list any events that start before and after the event in question, and list whether these events are also set to record early and end late. Please note if you have deleted the timer and set it back up, and whether not this resolved the issue. Finally, please let us know if the receiver is connected to the internet via an Ethernet connection.[/SIZE]

    [SIZE=10.5pt]Thanks, [/SIZE]
    [SIZE=10.5pt]Kim E.[/SIZE]
     
  3. Mike109

    Mike109 Legend

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    Jun 28, 2010
    Have you read anything in this thread? That a lot of what you are asking has already been provided? That several other DIRT employees were looking into this? That engineers at Dish have already been contacted? That Dish has stated it is software problem? That this has been a problem for at least 3 years? That Dish's Executive Dept told me they know about the problem?

    Did all these Dish people die that we have to start all over after 3 years?
     
  4. kimesco_DISH

    kimesco_DISH DISH Representative DISH Representative

    3
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    Jan 5, 2011
    [SIZE=medium]Mike109, et al.,[/SIZE]

    [SIZE=medium]We need to continue to gather up to date information, so we can attempt to duplicate this issue. That is why it's important to see if there is an internet connection via the Ethernet cable as well. After 48 hours if we have not collected the data, it will be too old to upload this information and see. That is why we continue to ask for updated information: we need this information to replicate the issue and find a solution. At this time, we have been unable to duplicate the issue. So, we need to find out what other timers you have setup to record, what is scheduled to record before and after the issue. What the daily schedule shows, if the timer has been setup for a long time or if it is a newer timer, what exactly the timers are setup for in recording duration, etc.[/SIZE]

    [SIZE=medium]Thanks, [/SIZE]
    [SIZE=medium]Kim E. [/SIZE]
     
  5. Mike109

    Mike109 Legend

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    Jun 28, 2010
    Take a look at message #17 where Dish has uploaded the diagnostic logs in November 2010. What has Dish done about that?

    Message #25 indicates the same poster as above has discussed this with a Dish engineer in December 2010. What had Dish done about it?

    Message #28 - the same person heard from Dish Engineering who said it was software problem. The poster is sending his DVR to Dish with some corrupt recordings on it. What has Dish done to fix the problem?

    Message #49 - I spoke with the Dish Executive Office in January 2011 and they said they are aware of the problem. Again, what is Dish doing to fix it?

    Message #79 - A poster sent 6 emails to Dish Engineering & also to the CEO’s office. Yet no one from Dish had the decency to respond. No wonder nothing is getting fixed.

    Message #101 is just one posting that supplied a lot of information to a DIRT member. But nothing ever happened.

    Message 107 - A DIRT member states this problem is on the Dish "Known Receiver Issue" list.

    Message #117 - I had a problem & Dish had set things up so I could send my logs to Dish when I had a problem. When a problem occurred I emailed the proper parties as I was instructed, but no one ever replied.

    Message #123 - Poster provide DIRT member with Dish engineer who was working on the issue.

    Now you’re the fourth DIRT member getting involved with a three year old problem that other DIRT members & Dish engineering & Dish’s Executive Office already know about. And Dish has the logs from almost 3 years ago from a poster’s DVR. So what the heck is Dish doing? It seems quite clear that Dish knows about the problem & is doing nothing to fix it. They are taking customer's money & not fixing a known problem. People are paying for a service & not getting it. Does it take a Class Action lawsuit to get things fixed?
     
  6. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Hi Mike109, I can absolutley understand your frustration and so see your point. I am sending you a PM to explain what we are trying to do and see if you are interested in our offer. Thank you!
     
  7. FarmerBob

    FarmerBob Godfather

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    Nov 27, 2002
    Why not share with the whole class?
     
    1 person likes this.
  8. Mike109

    Mike109 Legend

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    Jun 28, 2010
    Besides playback ending early I also have this problem of missed beginning of programs.
    http://www.dbstalk.com/topic/181758-missing-beginning-of-programs/

    Another DIRT person contacted me right before MaryB did. I provided my contact info & someone from Dish called me. We had a conversation about both problems & went over several DVR stats. Dish is going to access my DVR logs as I just had a missed beginning problem. It’s been a while since a playback ended early problem has occurred so I don’t know if anything will still be on the logs. I have not heard back regarding either issue but again the conversation just took place a few days ago. When I hear something I will post it.
     
  9. Mar 2, 2014 #149 of 184
    Barrysb

    Barrysb Mentor

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    Jul 16, 2004
    Is anyone still reading this forum? I noticed the date of the last post. I've recently just began to experience this playback ending early problem on one of my two 722ks. Is there a fix I should know about?
     
  10. Mar 2, 2014 #150 of 184
    Mike.H_DISHNetwork

    Mike.H_DISHNetwork DISH Representative DISH Representative

    310
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    Feb 1, 2011
    [SIZE=medium]Barrysb,[/SIZE]

    [SIZE=medium]Would you please PM me with the phone number on the account and what type of DVR you’re using? [/SIZE]

    [SIZE=medium]Thanks[/SIZE]
     
  11. dwforslund

    dwforslund Mentor

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    Feb 2, 2003
    We've had this stopping early for quite awhile. We have the ViP722k with OTA tuner. When it occurred last year we called Dish and they sent a replacement receiver in November 2013 and we used the existing OTA Tuner in the "new" receiver. The old receiver was VIP722K [SIZE=small] [/SIZE]R0129013104 The new receiver is VIP722K [SIZE=small] [/SIZE]R0129013104 The "new" receiver has had the same problem in stopping before the end of the program. The program says it is the proper length and everything looks fine until the counter suddenly drops to 0 and stops playing. I can jump back from the end and it says there is lots of time left (typically more than 20 minutes) but abruptly stops at the exact same point. Once I believe that I was able to jump back and then fast forward and get past the stopping point, but I've not been able to reproduce that. I think it is recording the entire program fine, but some signal is placed in the recording telling the recording to stop playing. I can call for another RMA, but it seems that replacing the machine doesn't fix the problem. It occurred now on a recording of Amazing Race from 5/4/2014 with about 22 minutes to go. From this forum, this problem has been going on for a number of years, with no apparent solution. We have been Dish customers for more than 12 years and this is the only DVR we've had that has this problem. It seems to be endemic which would appear to point to a software problem. It isn't reproducible and seems to occur randomly and occasionally. Is this to infrequent for Dish to reproduce in the Lab? I still would like to see a solution to this problem.
     
  12. Mike109

    Mike109 Legend

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    Jun 28, 2010
    I'm still having this problem on my my third DVR. And had it on the other two. I just had it happen again last night. My wife was watching "The Voice" which was recorded on the 722K with the OTA module. Playback ended about 20 minutes into the 2 hour program. And my friend also has this problem once in a while.The Dish reps on the forum keep asking for more information but it's not a hardware problem.

    My other problem is recordings starting late. And I don't mean because the broadcaster is off on the program times. I have pages of documentation & many photos of the TV screen showing the History & that the Dish Start times are off, & sometimes up to an hour late. And Dish knows about this. But I don't think these problems are ever going to be fixed.
     
  13. Sep 6, 2014 #153 of 184
    Mike109

    Mike109 Legend

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    Jun 28, 2010
    Short version -

    Several months ago I managed to establish contact with Dish’s advanced technical support dept. They sent me a USB thumb drive that was set to record my logs when a problem occurred. It took a while & eventually my DVR started a recording late & therefore missed the beginning of a program. I sent the logs to Dish. Eventually they got one of their DVRs to start a recording late. They were to fix the problem in the next software rollout which unfortunately did not happen until this week.

    They said the problem occurs on the 722K and mostly with those who have the optional OTA module installed, which is a very small percentage of units. It supposedly is a timer problem between the OTA tuners & the satellite tuners.

    I asked what about the problem where playback ends early & they think it is part of the same timer problem.

    Software version 806 which just came out will supposedly & hopefully fix both the missed beginning and the playback ending early problems.
     
  14. Sep 7, 2014 #154 of 184
    FarmerBob

    FarmerBob Godfather

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    Nov 27, 2002
    As posted below Mike109's post on the other thread, since I posted here too before:

    Lucky you. And I thought I had contacts and that things were getting done. Guess not. Are they looking at all the boxes? Even after moving to the Hopper, mostly because of the cutoff programming on a 722 and 625, we still have these same problems and more. Seems to be inherent across platforms. Over the past couple of weeks programs that recorded halfway decently since the beginning of the season, on their last or near to last recording got chopped off or completely failed and there is only one way to deal with it, and that is to watch them through DISH via a web browser, not VOD on the boxes or the DISHanywhere app. It looks as though most of them are available to the general public through the DISH website, but not the boxes or apps. BUT you can watch other premium stuff through the app that you can't on the boxes though. After not being able to grasp the illogical scope of this last night, I just gave up. We've got several devices that have the means, Netflix, Amazon, to go back and see all missed episodes. Much easier than dealing with messed up timers.

    Thanks for your persistence in getting as far as you did. I'm very curious to see how this works out. Have been waiting for many years.
     
  15. dwforslund

    dwforslund Mentor

    53
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    Feb 2, 2003
    I hadn't had a problem in quite awhile with my ViP722K, but tonight the OTA recording of Jeopardy cut off with about 8 minutes showing left on the recording. We have had slightly different problem in the past few days when we play a program that is still being recorded. There will be a hesitation with the forward arrow showing and then proceeding. Sometimes it will say it showing live tv when, in fact, it is still behind the current recording point. Moving backward and forward seems to get it back in sync. I don't know if this is related to the stopping early, or not, but it is a new behavior and somewhat annoying. It is like people are stuttering and clipping what they are saying. I don't know the version of the system we are on but I assume it is current. This stuttering behavior seems to only occur with recordings underway and some kind of conflict between the recording signal and the playing.
     
  16. Mike109

    Mike109 Legend

    257
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    Jun 28, 2010
    FarmerBob, et al,

    Sorry for the late response but I was out of town.

    I do not know if Dish is/was looking at all the other boxes. I only have the 722K & was told by a couple Dish people that the recording starting late problem usually happened with the 722K DVRs using the optional OTA tuner module. That would imply they have received at least some complaints on other DVRs.

    From postings I have seen it appears the recording-ending-early problem is more common than the recording-starting-late problem. However in my situation I have experienced about 50 occurrences of recordings starting late (and some not at all) and maybe 5 or so recordings ending early. I’d have to go back & look at my notes to the exact figures but missed beginnings far outnumbered cutoff short recordings.

    So from my perspective I concentrated on getting the missed beginning problem fixed. Dish said it was a timer problem & “thought” the recording-ending-early problem was related to the same timer issue.

    We'll see how software 806 works out.
     
  17. Mike109

    Mike109 Legend

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    Jun 28, 2010
    Did your 722K get the 806 software?
    If so then perhaps it does not fix the recoding-ending-early problem.
     
  18. FarmerBob

    FarmerBob Godfather

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    Nov 27, 2002
    I was always told that it was in my head. Even though I have hundreds of screen shots of the issue. Glad to see that they acknowledged there is an issue. Although their take may not be entirely what's happening. Looks like variations of it crosses product lines. I gave up dealing with it on the 722 (not K and only a secluded happening) and traded out for a HwS system where we're still having early end, late start issues. But once I turned off PTAT and that leaving the timers freer I'm getting great over lap which seems to help things out. Now I just have to deal with a second year of rain/snow fade. So there is no early end or late start, just no programming at all. We'll have to see how much of this gets resolved and how soon . . .
     
  19. Mike109

    Mike109 Legend

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    Jun 28, 2010
    When I had Comcast cable I went through several of their DVRs due to missed recordings. Maybe those issues might have been resolved with their last DVR but the cost got to be too much so I switched to Dish. Then Dish's DVRs have given me problems. I put together a basic HTPC for OTA recording & it always works. If a cheap built PC running Windows 7 Media Center works then how come Comcast & Dish can't make a reliable DVR? Oh well. A Comcast salesperson was going door-to-door by me & made me an offer that's hard to resist & I am considering it.
     
  20. Oct 1, 2014 #160 of 184
    Mike109

    Mike109 Legend

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    Jun 28, 2010
    I just watched a recent recording where playback ended 16 minutes early. Therefore software version 806 did not fix that problem.
     

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