Recording playback ended early?

Well, with Dish ignoring the posts here, I contacted the Dish Rep that had been the liason with me trying to get the "Early Ending" issue resolved. He told me that he had been contacted some time ago by someone from here and explained that he had been transferred to a different area.

My contact tells me that he pointed that person toward the group that has the lead on finding a solution.

I've got Fios coming out in two days to show me what's involved in installing the TV internal coax.

Bye.

 

[SIZE=10pt]We need to gather some additional information on this topic. Please include the following information: The name of the program, what channel and time the program air on. We will also need to know how the timers are setup. To find this information, please go to menu, daily schedule, timers, select the timer with the issue, and choose edit. From this screen we will need to know if the timer is setup to start early and end late, or if it is set to 0 minutes early and late, etc. We need the length of the program that recorded shows in the DVR screen. Also, please go to menu, and daily schedule, and list any events that start before and after the event in question, and list whether these events are also set to record early and end late. Please note if you have deleted the timer and set it back up, and whether not this resolved the issue. Finally, please let us know if the receiver is connected to the internet via an Ethernet connection.[/SIZE]

[SIZE=10.5pt]Thanks, [/SIZE]
[SIZE=10.5pt]Kim E.[/SIZE]

 

[SIZE=medium]Mike109, et al.,[/SIZE]

[SIZE=medium]We need to continue to gather up to date information, so we can attempt to duplicate this issue. That is why it's important to see if there is an internet connection via the Ethernet cable as well. After 48 hours if we have not collected the data, it will be too old to upload this information and see. That is why we continue to ask for updated information: we need this information to replicate the issue and find a solution. At this time, we have been unable to duplicate the issue. So, we need to find out what other timers you have setup to record, what is scheduled to record before and after the issue. What the daily schedule shows, if the timer has been setup for a long time or if it is a newer timer, what exactly the timers are setup for in recording duration, etc.[/SIZE]

[SIZE=medium]Thanks, [/SIZE]
[SIZE=medium]Kim E. [/SIZE]

 

Hi Mike109, I can absolutley understand your frustration and so see your point. I am sending you a PM to explain what we are trying to do and see if you are interested in our offer. Thank you!

 

Why not share with the whole class?

 

Is anyone still reading this forum? I noticed the date of the last post. I've recently just began to experience this playback ending early problem on one of my two 722ks. Is there a fix I should know about?

 

[SIZE=medium]Barrysb,[/SIZE]

[SIZE=medium]Would you please PM me with the phone number on the account and what type of DVR you’re using? [/SIZE]

[SIZE=medium]Thanks[/SIZE]

 

We've had this stopping early for quite awhile. We have the ViP722k with OTA tuner. When it occurred last year we called Dish and they sent a replacement receiver in November 2013 and we used the existing OTA Tuner in the "new" receiver. The old receiver was VIP722K [SIZE=small] [/SIZE]R0129013104 The new receiver is VIP722K [SIZE=small] [/SIZE]R0129013104 The "new" receiver has had the same problem in stopping before the end of the program. The program says it is the proper length and everything looks fine until the counter suddenly drops to 0 and stops playing. I can jump back from the end and it says there is lots of time left (typically more than 20 minutes) but abruptly stops at the exact same point. Once I believe that I was able to jump back and then fast forward and get past the stopping point, but I've not been able to reproduce that. I think it is recording the entire program fine, but some signal is placed in the recording telling the recording to stop playing. I can call for another RMA, but it seems that replacing the machine doesn't fix the problem. It occurred now on a recording of Amazing Race from 5/4/2014 with about 22 minutes to go. From this forum, this problem has been going on for a number of years, with no apparent solution. We have been Dish customers for more than 12 years and this is the only DVR we've had that has this problem. It seems to be endemic which would appear to point to a software problem. It isn't reproducible and seems to occur randomly and occasionally. Is this to infrequent for Dish to reproduce in the Lab? I still would like to see a solution to this problem.

 

As posted below Mike109's post on the other thread, since I posted here too before:

Lucky you. And I thought I had contacts and that things were getting done. Guess not. Are they looking at all the boxes? Even after moving to the Hopper, mostly because of the cutoff programming on a 722 and 625, we still have these same problems and more. Seems to be inherent across platforms. Over the past couple of weeks programs that recorded halfway decently since the beginning of the season, on their last or near to last recording got chopped off or completely failed and there is only one way to deal with it, and that is to watch them through DISH via a web browser, not VOD on the boxes or the DISHanywhere app. It looks as though most of them are available to the general public through the DISH website, but not the boxes or apps. BUT you can watch other premium stuff through the app that you can't on the boxes though. After not being able to grasp the illogical scope of this last night, I just gave up. We've got several devices that have the means, Netflix, Amazon, to go back and see all missed episodes. Much easier than dealing with messed up timers.

Thanks for your persistence in getting as far as you did. I'm very curious to see how this works out. Have been waiting for many years.

 

I hadn't had a problem in quite awhile with my ViP722K, but tonight the OTA recording of Jeopardy cut off with about 8 minutes showing left on the recording. We have had slightly different problem in the past few days when we play a program that is still being recorded. There will be a hesitation with the forward arrow showing and then proceeding. Sometimes it will say it showing live tv when, in fact, it is still behind the current recording point. Moving backward and forward seems to get it back in sync. I don't know if this is related to the stopping early, or not, but it is a new behavior and somewhat annoying. It is like people are stuttering and clipping what they are saying. I don't know the version of the system we are on but I assume it is current. This stuttering behavior seems to only occur with recordings underway and some kind of conflict between the recording signal and the playing.

 

I was always told that it was in my head. Even though I have hundreds of screen shots of the issue. Glad to see that they acknowledged there is an issue. Although their take may not be entirely what's happening. Looks like variations of it crosses product lines. I gave up dealing with it on the 722 (not K and only a secluded happening) and traded out for a HwS system where we're still having early end, late start issues. But once I turned off PTAT and that leaving the timers freer I'm getting great over lap which seems to help things out. Now I just have to deal with a second year of rain/snow fade. So there is no early end or late start, just no programming at all. We'll have to see how much of this gets resolved and how soon . . .