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Reduced fees for existing customer equipment upgrades

Discussion in 'General DISH™ Discussion' started by VDP07, Mar 3, 2010.

  1. Mar 3, 2010 #1 of 30
    VDP07

    VDP07 Godfather

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    Feb 22, 2006
    Efective 3/3/10 E* has reduced the upgrade fees for the "DISH'n It Up" promotion.
    Plan "A" customers can upgrade to any reciever(s) for $0 ea.
    Plan "B" customers can upgrade to: any non-HD reciever(s) for $0 ea., any non-DVR HD reciver for $50 ea. and any DVR HD reciever(s) for $100 ea.
    The $15 or $95 "Technician visit fee" still applies. Good news at a time when good news was needed though.
     
  2. Mar 3, 2010 #2 of 30
    James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Since DISH is now charging the same for HD and SD extra receivers it makes sense to get rid of all the SD machines out there that they can. Subscribers that already have a first HD receiver might as well upgrade them all.
     
  3. Mar 3, 2010 #3 of 30
    lee78221

    lee78221 Godfather

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    What is a Plan "A" customer?
     
  4. Mar 3, 2010 #4 of 30
    TulsaOK

    TulsaOK New Member

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    Feb 23, 2004
    Where's the link to this?
     
  5. Mar 3, 2010 #5 of 30
    TulsaOK

    TulsaOK New Member

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    Can I assume this applies to the 922?
     
  6. Mar 3, 2010 #6 of 30
    bnborg

    bnborg Icon

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    Good questions, Kent and Lee.

    When I go to My Account -> Equipment, all I see is remotes and accessories available.
     
  7. Mar 4, 2010 #7 of 30
    VDP07

    VDP07 Godfather

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    Feb 22, 2006
    I should have specified all "currently" available HD DVR's. As we all know, the922 is not currently available unfortunatly. The "A" or "B" customer designation is based on factors like length of service and service history. If you call E* or a local retailer, they can tell you which category you fall in. Other than speaking to an E* CSR or a retailer I'm not sure where a customer can find this info. I was notified of the changes this morning by my equipment supplier.
     
  8. Mar 4, 2010 #8 of 30
    rrmcdonald

    rrmcdonald Cool Member

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    Nov 26, 2007
    I assume this also requires a new 2 year contract???
     
  9. Mar 4, 2010 #9 of 30
    PRIME1

    PRIME1 AllStar

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    Nov 29, 2007
    That is good news but what if you just had new HD receivers added 2 days ago?? I had to pay $100 ($50 each) to add 2 211's and sign the 2 year contract. Would this mean I could now have gotten those for free??
     
  10. RasputinAXP

    RasputinAXP Kwisatz Haderach of Cordcuttery

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    Jan 23, 2008
    Given that i paid 0 for a 211 in december, you may be a plan b customer, in ehich case you'd have paid the same $50.
     
  11. PRIME1

    PRIME1 AllStar

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    Nov 29, 2007
    But that was in December. You got in before the pricing changes that started at the beginning of February. I would not have had to pay either had I done this all before those changes.
     
  12. fryguy503

    fryguy503 Legend

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    Last I heard DIU custs still have to pay for HD upgrades. I will recheck when i go in for my last day of work. God is it march already.
     
  13. TulsaOK

    TulsaOK New Member

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    Where is this promotion documented?
     
  14. BattleZone

    BattleZone Hall Of Fame

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    Nov 13, 2007
    It was sent via internal Retailer communications/updates. It may not have been released to the general public (yet). But I can confirm that the new pricing is in place.
     
  15. TulsaOK

    TulsaOK New Member

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    Have the CSR's been informed and trained on this?
     
  16. VDP07

    VDP07 Godfather

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    Feb 22, 2006
    The promotion is called "DISH'n It Up". There is a brief description of the promo in the FAQ section on the E* website. No real promo details there tho.
     
  17. VDP07

    VDP07 Godfather

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    Feb 22, 2006
    The CSR I spoke to this morning was aware of the new pricing structure. As far as training, the DIU promo has been around for several years now, only the pricing has changed.
     
  18. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    Do they usually waive the $95 fee? I always see people post how it's cheaper to get a HD DVR throuh Dish but for that price it's $4 less and $12 a month more.
     
  19. coldsteel

    coldsteel Hall Of Fame

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    The install charge will not be waived. Dish is adamant about that.
     
  20. HDlover

    HDlover Godfather

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    Jul 28, 2006
    That is new because upgrade installs were free in some cases. I got one about 9 months ago. Is the $15 installation for those with DHPP?
     

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