I have tried this procedure like 20 times and it does not reset my box. Is there something I am missing here? When I hold down the buttons, I do notice that the Record light turms RED for like 3-5 seconds then the unit seems to restart, but then it just goes thru normal startup procedure again. ihave tried holding down for longer, holding down easlier, nuttin. ****************** This will make the unit virgin, as if never installed. You will have to do a complete setup of EVERYTHING as if the unit just came out of the box. If you're not comfortable with this level of troubleshooting, don't do it. This is a LAST RESORT technique. This info is from the D* Tech Tips site Instructions for doing a FULL FORMAT (you lose all settings and recordings). This will attempt to clean and prepare your hard drive: 1. Press the red reset button 2. You wll see the "Hello Welcome to DIRECTV" screen. 3. Then you will see the "Almost There" screen. 4. When you see the "Almost There" screen, on the HR20 front panel, PRESS and HOLD DOWN (at the same time) the RECORD button and THE DOWN ARROW button, until you see the "Hello Welcome to DIRECTV" screen (Note: the box will reboot during this time, this is normal). 5. DO NOT unplug/reset or interrupt power at this time! The estimated wait time until you see the "Hello Welcome" screen after pressing and holdingdown the Record & Down Arrow buttons could take UP TO TWO MINUTES. Average time is 1 minute. 6. At this point the box has rebooted and the drive has been reformatted. 7. Then you should see the 1st guided setup scree, the language selection screen, in about 5 to 6 minutes. 8. Continue installing as normal Hope this helps.