I'm new at all this so please hang with me while I stumble through this. Also I'm not sure if this is the right place for this post. If not, I'm sorry. My grandparents have had Dish for several years, I recently moved in with them due to some financial problems. They have four recievers for all four of their rooms, when my sister moved out she unplugged her reciever and put it up in the closet. It's been unplugged for about 7 or 8 months. When I moved in I hooked everything back up, it took FOREVER to find the transponders. I'm not sure how long exactly because I left it on when I went to work because it was taking too long. When I got off work the dishnetwork channel was on so I hit guide and went to Comedy Central. It says my smart card isn't programmed for this channel. The only channel that I can see is the dishnetwork channel. I plugged up my phone line to try and upgrade it but it keeps telling me it can't connect to customer service. What do I need to do?