I called in today after I got the email on the protection plan going up a few bucks a month. After being put through to retention, I was given 15 dollar credit for 12 months 10 dollar credit for 6 months 50 dollar instant cash credit And I dropped the protection plan. Also dropped my package down one level without giving up much, saving 7 bucks a month. Very happy with the service I received today, after the last few times the service has been downright awful. I'm under contract, but for once the guy didn't seem to hang that over my head when I told him I was close to cutting the cord.