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Release Date For Bay Area of CA???

20K views 153 replies 55 participants last post by  G_Money 
#1 ·
anybody know when its going to be available in the Bay area of CA specifically the
San Jose area?
 
#3 ·
ShoNuff said:
I live in Fremont and I just placed my order today and received an install date for Tuesday, 8/22.
And you're sure you are getting the HR20? I thought the first month or so was only LA?

Also, what are you going to end up paying for it?
 
#9 ·
rodwslc said:
I was trying to see if ShoNuff who live in Fremont really was getting the HR20. I guess I'll have to wait until next week to see if he gets one installed or not. That is if he responds to this forum...:)
It would probably be prudent to wait at least until there are a few SoCal installs in place before speculating about wider release.
 
#15 ·
When I sign onto D*'s website on my account it shows the HR20 and has it as a 99 dollar upgrade option (I did not order yet) but called CSR and could not even order via them yet :confused:

She says there is no swap offer and what they are doing for LA is 399.

Just another game of roulette.
 
#16 ·
Just called customer service and ordered the HR20 for $21.60 $19.95 plus tax, install scheduled for August 28th

The rep first told me my cost would be $399.00. I explained to her that I paid 1,000 for my HR10 and was told that I would receive the HR20 for just shipping and handling. She put me on hold, and came back with 299.00 telling me I was receiving a "special rebate". I mentioned again that I paid 1,000 for the HR10 and was told since D* changed their format to MPG4 that I would receive the “replacement” DVR for Shipping and Handling only. I was once again placed on hold and she came back with the HR20 for $19.95, including a new dish and installation.
 
#17 ·
Richard A - The CSR I talked to checked my zip and said that its "very close" to being available outside the LA, but is still not available.

She wanted to talk prices, etc. - which I cut her off b/c I didn't want to start negotiating about the lease upgrade if she wasn't able to place an order.

Did you talk to a specific dept? Retention?
 
#19 ·
G_Money said:
Richard A - The CSR I talked to checked my zip and said that its "very close" to being available outside the LA, but is still not available.

She wanted to talk prices, etc. - which I cut her off b/c I didn't want to start negotiating about the lease upgrade if she wasn't able to place an order.

Did you talk to a specific dept? Retention?
No, I just called 800-494-4388.
 
#20 ·
Called Ironwood Communications yesterday to see if they had or knew when they would have the HR20's. I was told they currently have NO HD boxes they have no date when the HR20 will arrive but their next shipment is due on the 31st they 'hope' the HR20 is on that shipment but couldnt give any details.
 
#21 ·
I called last week to have AT9 dish and HR20 installed for Aug. 27 in San Bruno, CA. First rep told me the HR20 would be available then. After reading this forum I checked back later last week and second rep said to check in again this week to make sure it was available. I just called and was transferred to installation dept. They said they still show the HR20 as only available in LA and suggested that I push back the installation for two weeks so I did. Dissapointed but want to get it done right.
 
#24 ·
pdvale said:
I called DTV last night about the HR20.. said it is unavailable and should be mid-fall before it's available to me....

I am looking forward to getting the HD with the DVR... hopefully before the hockey season starts....
I second the hockey. Can't wait for this box to hit the Bay. I wonder if that 8/22 install noted above went through. Maybe they brought a H20 box instead by accident.
 
#25 ·
LockMD said:
Called Ironwood Communications yesterday to see if they had or knew when they would have the HR20's. I was told they currently have NO HD boxes they have no date when the HR20 will arrive but their next shipment is due on the 31st they 'hope' the HR20 is on that shipment but couldnt give any details.
Hi LockMD, Which Ironwood office did you call that gave the 31 Aug date? I talked to the main office at 800-805-8570 today and the Sacramento area office earlier at 916-643-8889; they both quoted an availabitity date of Sep 12. Have you tried scheduling an HR20 install thru DirecTV for a date earlier than the 12th? If so, what kind of deal for upgrade/swap could you get?
 
#26 ·
andbye said:
Hi LockMD, Which Ironwood office did you call that gave the 31 Aug date? I talked to the main office at 800-805-8570 today and the Sacramento area office earlier at 916-643-8889; they both quoted an availabitity date of Sep 12. Have you tried scheduling an HR20 install thru DirecTV for a date earlier than the 12th? If so, what kind of deal for upgrade/swap could you get?
Yes, I've tried but no results. I may call again this weekend, not sure yet.

I called the Hayward office, they are the ones that service Concord, CA.

Remember she said thier next truck is coming on the 31st she didnt know what was going to be on it. She stated they have no HD boxes at the moment include the TiVo (HR10-250).
 
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