Remote and console buttons unresponsive

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by prospero63, Jun 8, 2010.

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  1. NYSmoker

    NYSmoker Icon

    657
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    Aug 19, 2006
    Add me to the list 1 HR20 and 1HR21.
     
  2. Captain Spaulding

    Captain Spaulding AllStar

    85
    3
    Jul 12, 2005
    SW Ohio
    RBR didn't help, but unplugging the unit, waiting about 30 seconds, then plugging it back in fixed everything. Its now working as it should.:)
     
  3. Jammasterd

    Jammasterd AllStar

    97
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    Jul 6, 2006
    HR-24 is fine, HR- 21 & 22 unresponsive after last nights software update to give us 3D capability.

    pressed the red button , no luck.
     
  4. Todd H

    Todd H Legend

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    Aug 18, 2006
    Just got a call at work from the wife about our receiver doing the same. Told her to unplug it for a couple of minutes and then plug it back in. Hopefully that will do the trick.
     
  5. mutodd5

    mutodd5 DBSTalk Club Member

    6
    0
    Aug 19, 2006
    I have an HR21 and an HR22 and both had the same issue this morning. I tried a RBR (red button) and that didn't work on either receiver.

    I ended up unplugging each of them and that appears to have worked for the HR22, but the HR21 is still coming back up.

    Just wanted to share my experience. Good luck everyone, but certainly glad to know it wasn't just me! :)

    FWIW - I also got the message about having my DVRs upgraded to support 3D.

    Regards,
    Todd
     
  6. David MacLeod

    David MacLeod New Member

    5,689
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    Jan 29, 2008
    you should flush the guide, reset/rbr twice within 30 minutes.
     
  7. akw4572

    akw4572 Legend

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    Sep 7, 2005
    Did the same thing, and mine has worked for a few minutes now. Hopefully it continues to work.
     
  8. captdusty

    captdusty Mentor

    50
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    Jul 13, 2006
    Maryland
    Both of mine required a re-download of the update before I could get any more than a few button presses out of them. RBR, then on first blue splash screen press 0 2 4 6 8.
     
  9. jdspencer

    jdspencer Hall Of Fame

    6,724
    28
    Nov 7, 2003
    The two RBRs within 30 minutes was successful on my HR20 and HR23. The HR23 did get 3de at 4:27am, but the HR20 still had 3df from last week. Curious as to why the HR20 was affected by the update to the HR23?
     
  10. David MacLeod

    David MacLeod New Member

    5,689
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    Jan 29, 2008
    it wasn't affected by the update, we've had corrupt guide data issues in the past.
     
  11. smiller

    smiller New Member

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    Jun 20, 2007
    I had same problems as everyone else. Had to do 2 back 2 back RBR before things came back to normal. so far.
     
  12. mvita

    mvita New Member

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    Jul 7, 2007
    An RBR followed by an un-plug/re-plug has resolved the problem on my two HR20's.
     
  13. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,044
    95
    Jan 24, 2007
    In this case that seems like what it will take.

    As Dave has been saying we need to restart the receivers twice, with the second one with in 15-30 minutes (I seem to remember w/in 15 but not sure). This will completely flush the guide data and cause the receiver to reaquire new data.

    Restart the receivers twice.

    Mike
     
  14. David MacLeod

    David MacLeod New Member

    5,689
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    Jan 29, 2008
    I just do it twice right in a row to get it over with, seems easiest and I am lazy anyway.
     
  15. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,044
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    Jan 24, 2007
    I prefer to restart another one while the first one is cycling. I just have to make sure I get the second restart on all the receivers within the 30 minutes. :)

    Mike
     
  16. David MacLeod

    David MacLeod New Member

    5,689
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    Jan 29, 2008
    yup, do the slow walk of shame from unit to unit...then start over :D
     
  17. JerryElbow

    JerryElbow Legend

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    Jun 14, 2007
    It took a single unplugging/plugging + RBR for the upstairs DVR and two unplugging/pluggings + RBRs for the downstairs DVR. Was this software refresh something to do with the whole-house viewing update?
     
  18. jefbal99

    jefbal99 Hall Of Fame

    2,838
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    Sep 7, 2007
    Wife called me, HR22-100 in this boat this morning
     
  19. MarkN

    MarkN Legend

    287
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    Jul 13, 2007
    trying my 2nd RBT now...
     
  20. leadout_kv

    leadout_kv Mentor

    51
    4
    Nov 4, 2006
    Yep, same issue here. My wife called me at work and said my daughter was not happy that she couldn't watch her shows before school. Apparently the DVRs were stuck on ESPN with remote not working. I said, ok what's wrong? Hee hee :hurah:! Wife will try reboots later this morning.
     
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