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Remove premium channels vis DirectTv.com

Discussion in 'DIRECTV General Discussion' started by StephenJC, Jan 21, 2013.

  1. StephenJC

    StephenJC Legend

    151
    0
    Feb 26, 2012
    Trying to remove the HD Extra package since the free 3 months are up. I can't seem to find a way to remove it.
     
  2. Lsol

    Lsol Mentor

    41
    0
    Jul 30, 2006
    You have to call them.
     
  3. dpeters11

    dpeters11 Hall Of Fame

    16,345
    503
    May 30, 2007
    Cincinnati
    Though at least if you don't have a grandfathered package, you don't have to talk to anyone, the computer will do it. Then go online and sign up for the three month trial...
     
  4. MizzouTiger

    MizzouTiger Icon

    625
    1
    Jan 9, 2007
    Even if you have a grandfathered package, you can still cancel using he phone automated system. I've done it several times. Just say "cancel HD Extra Pak" at the prompt, and viola, it's done.
     
  5. dpeters11

    dpeters11 Hall Of Fame

    16,345
    503
    May 30, 2007
    Cincinnati
    Wen I tried, it ended up transferring me to a rep, this happened to me each time. I recently got rid of Classic go to Xtra and save some money, the automated system had no problem.
     
  6. goinsleeper

    goinsleeper Godfather

    673
    17
    May 22, 2012
    Keep in mind that the HD Extra Pack is not a premium service. It is an addon but does not have any premium ramifications or requirements.

    Just an FYI as the thread title might be a little confusing.
     

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