Well my wife and I finally got fed up with the loud grinding noises our old HR20-700 made in our master bedroom. Having the protection plan, I called DirecTv and with no problems got another receiver sent to us. I open up the box yesterday to find it is a refurbished HR 20-700. I have personally had very little luck with refurbished electronics, but I hooked it up and activated it last night. Well, about half way through the night, I had to unplug it because it is just as loud as the other one. The hard drive is constantly running and about every 10 seconds it makes this loud hard drive seeking sound. It also makes this loud click/pop sound about every 10 minute or so. I can understand why they give out refurbished units, but in my opinion, if I am ponying up the money for this protection plan, just give me a new box. So, I guess I will be back on the phone to see what I can be done. I will say that this is the first equipment issue I have had in over 6 years of being a customer, but was not happy I have been paying $6 a month to only guarantee me a refurb unit.