I was trying to get a replacement Genie activated last night to replace a Genie HR44 that had a hard drive failure on Sunday and after an hour and 45 minutes with various forms of so-called support on the phone, the activation could not be accomplished. They are sending out another replacement receiver out for another attempt. Side note, the customer service with AT&T has not even just gone downhill over what I used to experience with DTV, but it really is not existent. While waiting for my next replacement receiver, I took a look at my account online and under the "My Equipment" section where the receivers are listed, it appears there is a classification error. I was wondering if this might be the reason the activation failed as it does not have a "Genie HD DVR" listed, but rather two "Wired Genie Client" listed. Prior to the AT&T takeover of DTV, my receivers list was "Genie HD DVR" - Living Room, "Genie Mini"-Bedroom and "HD DVR"-A Master, (this is an old HR22 for recordings in case the main Genie failed). The current list is "Wired Genie Client"-Living Room, "Wired Genie Client"-Bedroom and "HD DVR"-A Master. I realize that I might be over thinking that the receiver classification might be the reason that the replacement Genie could not be activated, but after the night that I had with "support", I am looking for my reasons for their incompetence. Also, does a direct phone number for technical support exist? Thank you for reading my question/rant.