Had a power outage and it messed up the mother-in-laws Hopper, (yeah, she's upset, lost all her recordings and such) anyways, they sent out a replacement and I installed it. But it wasn't working right, didn't have the start from scratch screen that they say it's supposed to have and the Joey see's the new hopper, but no tuners.So I call into tech support and basically unplug it and plug it back in and it's working now, but... When you press the DVR button, nothing happens, if you press the guide button, nothing happens, if you press PIP it says this feature is not available. If you press the red button it shows tuner 1 & 2 being used by the hopper, but not as PIP. If I link her Joey to her hopper, DVR does show up, but if you press the red button no tuners show up. If I link it to my hopper it works fine, I called tech support back and they said some of the buttons on the romote must be bad and they'll send out another one. Well, I really wanted to say something, but just hung up instead. I called back into tech support again today, and they said there's something wrong with the cable, of which I find hard to believe, my proffesion is low volatage cabling, it just doesn't go bad. My thinking is that maybe the node is messed up, but I haven't tried swapping outputs around on it yet. Any ideas? Tech is comoing out Tuesday, would like to get the mother-in-law off my back before then.