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Replacement Receiver Saga- Need DIRT help

Discussion in 'General DISH™ Discussion' started by zinger1457, Oct 10, 2012.

  1. zinger1457

    zinger1457 Mentor

    Sep 24, 2006
    My 722K receiver finally died after 3 years. Contacted DISH and after some basic troubleshooting they agreed it needed to be replaced and would send out another 722K right away, stating it would take 3-5 business days. The next day received an email from DISH stating the replacement receiver was shipped along with the UPS tracking number. So far so good. Kept checking the UPS tracking status the first few days but it did not change from: "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated.". Contacted DISH after the weekend on the 5th day and after a long delay was told that the receiver would arrive at my home the following day (even though the UPS tracking still showed UPS had not received the package). The next day came and the receiver did not arrive. Contacted DISH again last night and got basically the same run around, was told this time the receiver would arrive in 2 days (the UPS tracking status still has not changed). When I asked where she got the new shipping date from she said that's what it shows in my account (I don't see that date anywhere). I don't have a lot of confidence that the replacement receiver will arrive tomorrow, it seems to be stuck in some black hole somewhere. Hoping someone from the DIRT team can help track down the replacement receiver and get it shipped. No TV for over a week now!
  2. tampa8

    tampa8 Godfather/Supporter

    Mar 30, 2002
    Hope this gets taken care of pronto. I hate when companies do this.

    I also hope my post draws attention to a DIRT member to help you.... :)
  3. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

    Apr 17, 2003
    See this thread for a list of the DIRT members at our forum. Hopefully one of them will catch this thread.
  4. MattG@DISH Network

    MattG@DISH Network DISH Representative DISH Representative

    Jan 6, 2011
    Please send me a PM with your phone number or account number and I'd be happy to look into this further for you.
  5. wyy183

    wyy183 AllStar

    Sep 20, 2012
    I had a situation similar to this - go to you dish account, on-line, and check "my shipments" (I think that is what it is called.) I had one that showed Ordered, but not Shipped. Like you said, it fell into a black hole, and they weren't very helpful in getting the situation resolved.

    I wish you well with this!
  6. Inkosaurus

    Inkosaurus Icon

    Jul 29, 2011
    I dont remember the criteria for this bug, nor do I know if its still a bug.

    But I remember when I worked at Dish, that if the agent set up the replacement in a certain way it would be possible for the shipment to show it got processed on the agents side and would continue to do show the usual tracking info, once it surpassed the shipment date it would show the next day as shipment date.

    Iirc it would require for an ERT agent to be engaged (can be done by agent rather then customer) to clear off the order and reset it.
    DIRT should be able to do it too.
  7. dmspen

    dmspen Hall Of Fame DBSTalk Club

    Dec 1, 2006
    Los Gatos,...
    Make sure you ask for a week's discount on your next bill.
  8. boba

    boba Hall Of Fame

    May 23, 2003
    Your sticky isn't very obvious and does not indicate who is online. Is there a way you can be more helpful about contacting DIRT than just a post in the dish forum "need DIRT help"?
  9. P Smith

    P Smith Mr. FixAnything

    Jul 25, 2002
    W.Mdtrn Sea
    you've been here long enough to knew: send a PM to any DIRT member
  10. fourhokiefans

    fourhokiefans Cool Member

    Jul 26, 2009
    And one of them might even contact you - or they might even ignore your PMs.

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