Dish sent a replacement remote for our VIP222 after a chat in which ours was determined to be defective. Acted in the chat as though we'd have to return the old one. And in My Shipments a return shipment to Dish is pending. But on the box the new one came in it said if your remote was defective you do not need to return it. No RGA Number no shipping label. Email Dish and reply says yes, it must be returned. Anyone have any thoughts, ideas on this?