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Replacing box, new 24 month contract commitment?

Discussion in 'DIRECTV General Discussion' started by Mark L, May 20, 2010.

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  1. TBlazer07

    TBlazer07 Grumpy Grampy

    4,807
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    Feb 5, 2009
    Bzzzzz! Wrong.

    You sound like one of those DirecTV CSR's who don't know their own business rules. :lol:
     
  2. john1117

    john1117 Cool Member

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    Jun 9, 2007
    Is there a way to find out when your contract ends on-line? or do you have to call to find out.
     
  3. chevyguy559

    chevyguy559 Fresno State Bulldog!

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    Sep 19, 2008
    Fresno, CA
    You could always email them using the "Contact Us" link when logged into your account. That way you have the date on record in an email, should you ever need proof of it later :)
     
  4. wingrider01

    wingrider01 Hall Of Fame

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    Sep 9, 2005
    may be wrong but don;t think this is correct. A owned reciever is not covered at all unless you have the protection plan, they do not have to replace it becasue it is defective, so it is akin to adding a brand new reciever to your account
     
  5. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    You're correct. If you have an owned receiver and it needs to be replaced due to being defective and you don't have the PP, your replacement will be a leased receiver, you will have a new 2 year commitment, and you will be expected to pay the upfront lease fee (although it may be reduced or free depending on your account history).

    Basically, DirecTV looks at it that you are just adding a new receiver to your account and deactivating one. Whatever promo rate you would be eligible for at that time for an additional receiver is what you are going to pay for it.

    - Merg
     
  6. bagdropper

    bagdropper AllStar

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    Sep 24, 2007
    In late 2008, my H20-600 was in the recall from DTV which they themselves instigated. I got a refurb H20-100, no shipping, no new commit.

    That replacement, as well as 2 other refurb H20's later (3 total on a DTV pro-active recall, all 3 were junk), they decided they would only offer me a brand new H23. I was told by the CSR, no new commitment.

    I found out that the moment they activated the new H23, instant new 2 yr commit for receiving a brand new receiver, even on a DTV-driven recall replacement.

    I was told, after escalating to Ellen Filipiak's email, that if you receive for any reason a brand new receiver where you do not purchase it outright, and without the service plan, 24 (HD) month commit re-news, and that this is in the Subscriber Agreement, regardless of what the CSR told me.
     
  7. housemr

    housemr Legend

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    Jun 3, 2009
    That is why i hate tv and phone companies. I want access to all the notes that the csr "put into my account". That is why i have started to do things by email so i have written proof from dtv.
     
  8. tkrandall

    tkrandall Hall Of Fame

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    Oct 3, 2003

    Did she give a specific clause? I have found no such language in the agreement or lease addendum. All it says is if your equipment does not work, call them at the 1-800 number. No stated obligation on their part, but no commitment renewal for the lessee either.
     

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