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Replacing old hardware

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by robdec, Oct 17, 2012.

  1. robdec

    robdec Legend

    121
    0
    Jul 12, 2007
    Hey guys just want to run something buy you all and see what you think.

    I want to replace 75% of my hardware because of numerous issues. I have been with Directv of over 13 years and in excellent standings. I am also out of any 2 year commitments. Here is my hardware:

    R10 - Bedroom 1 - 1 tuner has been dead for over 2 years now
    R10 - Bedroom 2 - fan can get very noisy till you smack it
    HR22-100 - Den - Works fine no issues
    HR21-100 - Living room - consistently slow doing anything on it ( this one is used the most)

    What are the chances of getting them to replace the two R10'a and the HR21 at a minimal cost? I don't really need dvr's in the bedroom so I was thinking of an HR34 and two C31's. Should I go through retention or just the regular customer service? I dont want to spend $300 to replace old equipment.

    Thanks for any suggestions.
    Rob
     
  2. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,520
    958
    Nov 15, 2005
    Seattle, WA
    Call and ask. The answer is very customer dependent so what they tell me and what they tell you could be two very different things.

    It is getting harder to get to retention without actually asking to cancel service. Try working with a regular CSR first. If they are not able to satisfy you, then consider cancelling (seriously) and see what happens.
     

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