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Resetting Genie - mini clients and that black screen

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by philiphotog, Dec 10, 2012.

  1. philiphotog

    philiphotog New Member

    Nov 28, 2012
    I've only been a DirecTV customer for three weeks and had the Genie and two mini clients installed. As well documented here, I'm also having the black screen issues on my mini clients and have to reboot the HR-34 every few days. Most of the time is just unresponsive with a black screen or the same but with the clock in the top right corner. Other times the C-31 will take about 10-20 seconds once turned on just to bring up live tv.

    Anyways, I've turned off the power saver feature as a work around and we will see how that goes although it still gets sluggish after a while when going through the menu commands.

    I called technical this morning and they are working on a fix. The purpose of adding my 5 cents here is I would recommend those having issues to submit a diagnosis system report with the tech rep so it all gets logged and may prove helpful to engineering.
  2. jsclarke

    jsclarke Cool Member

    Jul 10, 2007
    I've just got 3 mini clients and an HR 34 installed 2 days ago and I've gotten a black screen twice. I have noticed some say to leave the C31s on- and disable the power save feature- but if you had 3 clients on all the time that would take up 3 of your 5 tuners, right?
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006

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