This is what i get from all american direct everytime i tell them that the picture quality is bad, on those particular channels or they tell me they have crystal clear image on there end, what else can i tell them because i am ready to yell at them over the phone its damn irritating, that they hire people they dont know what they are doing do apologize for the inconvieniace. What is your account number and I will resend out the signal to see if that will help your signal strengh. ~AAD -- ---Original Message----- From: [email private] Sent: Thu 10/9/2008 3:30 PM To: Questions Cc: Subject: picture quality This is regarding the distant network channels that I currently subscribe too through you guys. I don't what is going on with you guys, but as a customer of you since you started providing distant networks, I am getting disappointed with the picture and sound quality i am receiving on my san francisco locals. channel 5738 (ktvu) is like watching a vhs tape, 5734 (cbs5) the sound is very low, and channel 5736 (abc7) is double image. I have contacted dish network about this issue and have explained to them that all american direct wanted me to contact them, and they told me its not them and I dont need to change my receive at all, that it is your guys fault. I am getting sick and tired of this price increase when you are not even providing picture quality for the price i am paying as a customer.