We're long past our committment and since our account is in my uncle's name (I've been paying for it and it's in our residence - -he lived with us for a while) I can cancel the account and sign up as a new customer. So I approached D* tonight explaining our position, that I would like to change 2 of our 4 receivers to DVRs and also reduce my net commitment cost a bit. I can switch to Dish and over an 18 month term have 2 TVs with receivers and 2 with DVR capability (I know: they use dual-tuner boxes...) for a net $62/mo. If I start as a new D* customer and get a whole new install, 2 DVRs, 2 rcvrs, etc. after all rebates and promos I end up paying $73/mo over a 24-month term. I got passed around for about 45 minutes and ended up with the "Retention Department" suggesting I cancel our account. I'm underwhelmed. I was courteous despite being transferred repeatedly. How are people posting stories of "Retention" giving them free HD DVRs, waived fees, and personal massages -- and I get told to cancel. (Okay, at one point a rep came up with a package that would be $80/mo over 24 mo's but that's absurd.) So what's the secret?