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Retentions #? The one I have is no longer it!

Discussion in 'DIRECTV General Discussion' started by jsherm007, Dec 11, 2006.

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  1. jsherm007

    jsherm007 AllStar

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    Jun 23, 2006
    I have this #800-824-9081.
     
  2. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    They no longer have a public number. It got abused.
     
  3. jsherm007

    jsherm007 AllStar

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    Jun 23, 2006
    Damn!!!!! Ok, thanks!
     
  4. Brantel

    Brantel RBR Hitit tillit bricksit

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    Dec 8, 2006

    Yep, they have a new number. It stays the same but you need a PIN# to get in. Guess what.... The pin number expires in a few days :mad:
     
  5. HDTVsportsfan

    HDTVsportsfan Active Member

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    Nov 29, 2005
    If "abused" means feeling like that was the best number to call to get the most accurate answers to my questions, then I'm guilty.:)

    But I never called just to call and try to get something for nothing or free just because I felt like it.
     
  6. dervari

    dervari Icon

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    Dec 1, 2005
    I am pretty good at negotiating, so a friend had me call up on her account to see about getting a 2nd receiver. The CSR wouldn't budge from $49 (for a lease!), so I simply asked for retention. She transferred me without any problems and I wound up getting her a SD DVR for $0. :)

    Glad she had a name that could be a man or lady's name. :)
     
  7. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    Yeah, that's what I meant by abused. That's not what retention is supposed to be doing. Their job is giving out freebies to keep customers happy.
     
  8. HDTVsportsfan

    HDTVsportsfan Active Member

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    That may be true, but over over the 11 years I have been w/ D*, I found that the information and support that came out of that dept. was better the than the rest of the bunch. I always had valid reasons for calling. I went years without ever having to call. I honestly never felt I was abusing it.
     
  9. HDTVsportsfan

    HDTVsportsfan Active Member

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    Nov 29, 2005
    I need to add smething else.
    Peeps that would call and "threaten" to leave for cable just to get HBO for free is abusing the system.
     
  10. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    That's abusing the system, yes, but that's still what retention is for. They're not there to answer your questions.
     
  11. HDTVsportsfan

    HDTVsportsfan Active Member

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    Nov 29, 2005
    I understand what your saying, but they did it well, happily, and without hesitation. I'm a long time customer w/ TC, Extra Innings (8 yrs), and ST(11 Yrs). In affect they were providing me w/ service, keeping me happy, and a D* customer. I know it sounds like I'm trying to justify this in someway. But again, after calling the front lines and getting basically no where most of the time, I would do what I needed to do to get the information I needed. It may not have been the answer I always wanted, but none the less, more times than not it was the correct answer. That's why I would cal retention.
     
  12. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    Believe me, I understand. I've been guilty of doing the same thing a few times myself. All I'm doing is explaining the situation.
     
  13. HDTVsportsfan

    HDTVsportsfan Active Member

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    Nov 29, 2005
    We're cool...:grin:
    Even though we're all anonymous, I didn't want to come across as some lame as* calling everytime my service went out in a heavy rain storm.
     
  14. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    :D
     
  15. HDTVsportsfan

    HDTVsportsfan Active Member

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    LMAO...

    Really, I am.
     
  16. Jeremy W

    Jeremy W Hall Of Fame

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    When my service goes out in a heavy rain storm, I call and demand free HBO.
     
  17. HDTVsportsfan

    HDTVsportsfan Active Member

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    Nov 29, 2005

    Did ya get it?
     
  18. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    Works every time. They even apologize for the rain.
     
  19. HDTVsportsfan

    HDTVsportsfan Active Member

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    Nov 29, 2005
    I guess the $5 credit a month for six months is next.

    Actually, to stay on topic just a little bit. I did read on one of these boards where some guy said he was able to pry the new number out them, but he didn't/wouldn't post. I don't blame him I guess, if he really had it.
     
  20. Jeremy W

    Jeremy W Hall Of Fame

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    Jun 19, 2006
    Yeah that was on here, I remember seeing it too. I don't know if I believe him, but whatever.
     
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