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Returning purchased DVRs to Directv?

Discussion in 'DIRECTV General Discussion' started by dancrouse, May 1, 2012.

  1. May 1, 2012 #1 of 15
    dancrouse

    dancrouse New Member

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    Feb 21, 2009
    I purchased 4 HD DVRs at Costco a little over 3 years ago. I'm thinking about moving away from Directv for awhile. Would I have to send to Directv the DVRs that I spent several hundred dollars on? My guess is that I may end up going back to Directv in a year or two and would want to keep those. Since I paid for them, they should be mine.
     
  2. May 1, 2012 #2 of 15
    shedberg

    shedberg Icon

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    What you paid for was likely a lease. You will need to return them if that is the case. I'm not sure how long you can do this but you may want to just suspend your account for a period and then you would not have to return the boxes.
     
  3. May 1, 2012 #3 of 15
    fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    More than likely, Yes!

    I was doing a remodel on a couple of rooms earlier this year and called DirecTV and asked them to temporarily deactivate two DVR's (HR21's) from my account while the remodeling was going on. 21 days later, I received 2 recovery kits in the mail informing me I had to return the units.
    I called DirecTV and again explained the situation and was told that either I return the units within 7 days or I would be charged a $250 non-return fee per unit. BTW, I was charged those Non-return fee's even though I returned the units and spent another 30 days fighting it with DirecTV with them going as far as to threaten to suspend my account.
     
  4. May 1, 2012 #4 of 15
    bixler

    bixler Hall Of Fame

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    Unless you paid around $500 for EACH HD DVR then you simply paid the upfront lease payment for these and they are the property of Directv. The receiver cartons would be clearly marked these are leases and would need to be returned to Directv.
     
  5. May 1, 2012 #5 of 15
    mdavej

    mdavej Hall Of Fame

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    You can't do that with a leased car. And you can't do it with a leased DVR either. If you got them from Costco, they're leased. If you don't believe it, just read the contract that was in the box or ask DirecTV. You'll find out for sure in a few weeks when you get a bill for about $1000. DirecTV doesn't mess around. Sorry.
     
  6. May 1, 2012 #6 of 15
    The Merg

    The Merg 1*

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    You can suspend your account for up to 6 months. This can be done once per year.

    @Fluffybear:

    What you needed to do was suspend service on those DVRs as opposed to deactivating them. While not really publicized, it can be done.

    - Merg
     
  7. May 1, 2012 #7 of 15
    Nick

    Nick Retired, part-time PITA DBSTalk Club

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    Not really my concern, but I just love the way D* treats their good, loyal customers. Over the past 10 years, I have seen ridiculous numbers of complaints about D*'s equipment and service, or lack thereof. Frankly, I don't know why some of you keep sending them your money every month. :shrug: I only have crapcast, or is it comcrap, and I enjoy the best programming and most responsive CSR and local service I've ever had. My vintage DVR (Scientific Atlanta 8300HD) executes commands instantly, with 100% accuracy every time. It's mostly in the software and Comcast excels at that. It's not your grandfather's crapcast any more!

    Good luck, fellas (and ladies) -- hopefully, things will get better, but don't hold your breath.

    </rant>
     
  8. May 1, 2012 #8 of 15
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Well, Frankly, it is because most of us just don't have all the problems that some seem to have. I have two HR22-100's, one HR24-500, one H21-200, and one D11-500, and they all just simply work fine. :grin:
     
  9. May 1, 2012 #9 of 15
    CCarncross

    CCarncross Hall Of Fame

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    +100....while occasionally slow my HR22's still work flawlessly, and my HR20 is faster than it ever has been since the HDGUI, and its an original HR20 from Oct. 2006.:)
     
  10. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    Sorry for the rant -- it's been a rough week.
     
  11. charlie460

    charlie460 Godfather

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    Sep 12, 2009
    Experienced far better customer support with DirecTV and even though the boxes might be a tad bit slower, the UI being 1000x better than the crappy 80s guide on the SA boxes from Comcast.
     
  12. wahooq

    wahooq New Member

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    As a general rule there have been no authorized third party "sales" of DTV receivers since 2006. What you paid are lease fees. DTV does not charge any equipment fees past the intial startup costs. For example you pay $199. for an HDDVR upfront whether you keep it 2 years or 20, and that is the ONLY equipment fee you will ever pay. The actual purchase-option cost for an HDDVR is $499. But as I have stated many times there is no benefit to owning a receiver these days
     
  13. TBlazer07

    TBlazer07 Grumpy Grampy

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    Well, a more correct statement would be "there are VERY FEW benefits to owning a receiver these days." :)
     
  14. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    That was the very first thing I asked about doing (I have done it in the past but never with a leased unit) but the CSR I spoke with initially stated I can only suspend an account not individual receivers (unless they are owned). She also noted on the account not to issue a return kit as customer would be reactivating both units as soon as they are done remodeling.
     
  15. Villager

    Villager Legend

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    Feb 8, 2007
    I tried to suspend service on one receiver (out of two) and was told by the CSR that that could not be done. Only option offered was to deactivate and return the unit (H20).
     

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