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Returning to Directv after a year with Spectrum

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by narrod, Aug 8, 2018.

  1. Aug 8, 2018 #1 of 18
    narrod

    narrod Godfather

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    Jul 26, 2007
    Placed an order for a Genie and 5 minis to be installed on August 16th. It took me several tries to get to an AT&T rep. First number I called sent me to a reseller offering a dozen different providers. Asked for a direct number and ended up there again. Finally got to retention and placed the order. Brought back memories of one of the reasons I left a year ago. :)
     
  2. Aug 9, 2018 #2 of 18
    DR2420

    DR2420 New Member

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    Jun 12, 2012
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    I take it your Spectrum price went up? Usually they won't do anything about it, either. I had Spectrum as well a month ago, now I'm with DIRECTV. Spectrum just is lacking on the TV side in my opinion. The receivers/DVR's are so outdated/ancient. The picture quality on Spectrum was alright, not great. I placed my order on directv.com, I prefer ordering it directly through the provider, that way I can see everything I am getting right on the screen and I had no issues placing it.
     
  3. Aug 9, 2018 #3 of 18
    CTJon

    CTJon Godfather

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    Because I moved I had to go from DirecTV to Spectrum and you folks don't know how lucky you are - sure DirecTV is expensive but it is a much better and easier to use product even with new GUI than what I have now.
     
  4. Aug 9, 2018 #4 of 18
    narrod

    narrod Godfather

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    Jul 26, 2007
    I'm actually paying more because I'm keeping Spectrum 200meg internet. AT&T can only provide 25meg at my address. I like the 6 channel DVRs they have and their Demand. I don't like the picture quality and the like of whole home tips the scales. I gave it a year and don't seen any improvements in the near term.
     
    Last edited: Aug 9, 2018
  5. Aug 9, 2018 #5 of 18
    narrod

    narrod Godfather

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    Jul 26, 2007
    If I lived alone I would go OTA and streaming so I could drop all the bloodsuckers. My wife and grand kids gave that a big NO so I'm going back. I was with them for 17 years before the switch.
     
  6. DR2420

    DR2420 New Member

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    Jun 12, 2012
    Michigan
    We don't have the World Box here or whatever it is called, if that is what you are referring to with Spectrum.
     
  7. ericknolls

    ericknolls Member

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    Aug 18, 2013
    New York,...
    Call 1 800 531 5000. It is their national number. Welcome back. DIRECTV is not perfect but you will like the experience. I have been with them since 2007. They have some flaws like other television providers but I learned to live with them.

    Sent from my XT1609 using Tapatalk
     
  8. narrod

    narrod Godfather

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    Jul 26, 2007
    No cloud dvr. Three separate 6 tuner dvrs that allow 18 simultaneous programs but they can't be shared like whole home.
     
  9. narrod

    narrod Godfather

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    Jul 26, 2007
    I was with them from 1999 until 2017 as they went from the best to just another provider. I agree with you and that's why I'm returning. There is no better choice.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Agreed.

    Rich
     
  11. CTJon

    CTJon Godfather

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    Feb 5, 2007
    Some places, like here in Maine, as of a month ago Spectrum was only offering 2 tuner DVR's and no whole home. Hard to believe in this day and age. If you had service already from TWC - you can keep your whole home but not for new people.
     
  12. DR2420

    DR2420 New Member

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    Jun 12, 2012
    Michigan
    That's what Spectrum offers here right now.. 2 tuner DVR, no whole home.
     
  13. narrod

    narrod Godfather

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    Jul 26, 2007
    I have 3 6 tuner dvrs which I will miss when I disconnect Spectrum as I will miss the Demand services but nothing else.
     
  14. narrod

    narrod Godfather

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    Jul 26, 2007
    Installation scheduled between 8-12. Installer shows up at 3:15
     
  15. Steveknj

    Steveknj Icon

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    Nov 14, 2006
    Welcome to AT&T, where customer service is an afterthought.
     
    Rich, Phil T and narrod like this.
  16. narrod

    narrod Godfather

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    Jul 26, 2007
    Tech did a solid 90 minute install. He was relieved he didn't have to install a dish or run cable for 6 rooms.
     
    jimmie57 likes this.
  17. narrod

    narrod Godfather

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    Jul 26, 2007
    Glad to have DirecTV back. The picture quality is significantly sharper than Spectrum's. Miss Caller ID with the 54 but no big deal. The GUI has changed since I left a year ago. Also enjoyed having all the sub-channels that Spectrum has. Each provider has trade offs. Finally really happy to have Whole Home back. Going from 3 dvrs to 1 and 18 recordings to no more that 5 will take some getting used to but the quality is worth it.
     
  18. ericknolls

    ericknolls Member

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    Aug 18, 2013
    New York,...
    Here are the problems I have had with DIRECTV'S equipment: mainly pixelation. Not that often though. Some years it was hit and miss.
    A day here and a day there. I had the HR15, HR16, DIRECTV DVR+ and the last five years the Genie 1st Gen. So on the Genie 1 I have seen the pixelation more. Nothing that has made me pull my hair out. The next obvious problem is rain fade from bad weather. Some days the receiver would go out for multiple days. Other weather events - after a heavy rain, snow or severe thunderstorm - it would could come back after the sky cleared up. Snow was a different story depending on high it was up on the dish. They do sell some type of protection spray at solid signal that you can spray on the dish to help keep the signal on from these weather events. All other times when there are no storms the satellite service on my TV was clear or crystal clear. Most channels in HD look good. Those paid programming channels not so great. Some what of a grainy picture. All functions on the remote worked flawlessly, interactive channels operated good ( note some were slow as f*ck) but they worked. All pay per view selections played. Not too many problems there. Now - OnDemand was another story. It had more bandwidth problems than I can write here. DIRECTV'S OnDemand library is very limited. If you don't believe me ask one of your FiOS TV friends. You will see their OnDemand is way better - much bigger selection. The FiOS DVR can record 15 shows at a time, has caller ID and auto tune nicely housed in the DVR. Why we dropped Weather Nation and didn't give them a reason DIRECTV can not give us a comparable DVR is BENEATH me! Overall - the experience with the Genie, it's function and whole home feature work flawlessly. If I had to give the DVR a grade. It would be a solid A ! I know the GUI upgrade was painful and should have eroded the grade but the DVR's other functions make up for it. I have used Spectrum's remote and DIRECTV'S. I feel DIRECTV'S is easier to use. You have to point your remote at the cable box with Dtv's you don't. I have the RC72. I can hit the remote away from the Genie and when I am in another room. I do say the experience is good with DIRECTV. I try not to have too many things hooked up to my router that can eat the bandwidth and cause problems for the Genie recording and downloading OnDemand. The way the installer hooks it up is the way it stays hooked up until I have a service call. It is in the techs hand when they arrive. I do not give my two cents. I let them do their job, sign the work order and thank them. I do not play the game - I know this stuff so I hook up a tricked out router or an unapproved router with all kinds of contraptions hooked up to it causing the Genie to have problems. I mean it is unavoidable for some. I know everyone's experience is not the same as mine but I do wish the same for all. Just treat your system the same as you would an expensive Mac computer or Xbox 1. If you treat and handle it right - you will get many years of enjoyment out of it.

    Sent from my XT1609 using Tapatalk
     

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