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Discussion in 'DIRECTV General Discussion' started by Ira Lacher, Apr 22, 2012.
This soccer fan is not a happy camper regarding DirecTV. I'm sure many of us will have our opinions.
I've actually never heard of the settings getting changed like that.
So, for example, this person has 1yr left on his contract and wants out. He would have to pay $240 ($20 per month I believe) to get out of the contracr. But, by golly, he is gona stick it out then dump DTV (I'll show them). All the while paying approx $80 a month ($960 total) to the end of his contract.
Probably a Spurs supporter.
I love how he complains about charges and that they were resolved after complaining about it on Twitter. He makes no mention of calling DirecTV itself. Then of course he had the great lines of having a contract and having commercials. Well, FIOS requires a 2 year commitment if you want their best price and ALL carriers have commercials even though you pay them for service.
While he had a bad experience, there are many that haven't. I'm sure that every provider has customers that have had comparable experiences as he had with DIrecTV.
lol what a tool.
I have had it happen where I ff through a commercial break which includes an SD commercial inserted by D*. When my show resumed, it had changed from HD to SD. The solution was to simply Stop...start and HD service was restored. I haven't seen this issue in several months though.
wonder if his eyes are brown...
Some of the language is an exact copy of a similar rant elsewhere- one I saw maybe a year ago. I'd like to reply and tell him where to stick it, but won't as it brings more attention to an attention seeker.
There was a television ad for M$ Outlook with the sequentia "Confutatis" from Mozart's Requiem (K 626) rising in the background.
"Where do you want to go today?" flashes on the screen while the chorus sings: 'Confutatis maledictis, flammis acribus addictis,' ["The damned and accursed are convicted to the flames of hell."; must have been regarding Vista!]
Before we completely trash this individual, maybe we should consider the possibility that he may be closer to the average customer than anyone here on this board? And that his reactions are not unusual for someone in his position?
I can easily see a defective remote causing his infinite scrolling. That's his main issue. And I don't think there's a person on this board who hasn't had to call DirecTV for SOME kind of bill adjustment.
His complaint on the Protection Plan, well, it IS free for six months, is it? Apparently he never looked at a bill and then when the free period was over, boom.
I'm not saying he's right...I'm concerned that he may be typical. I can easily see any number of my friends having the exact same complaints. This person is a new customer with a high number of complaints. People like this not only drop the service, but they cause other people to not subscribe.
No, I don't have a fix...but I'm saying he should not be dismissed.
Hey! So am I. Cub fans, I can relate!
Why is it that people here at DBS Talk can't ever fathom that some want an alternative to the mighty Direct TV? The user must have a less the adequate understanding of the greatness of the Direct TV receiver. Yeah, that's it.
This site is an excellent reason to pirate and not pay for DBS service. I'm not serious of course but sometimes you should think what you look like to outsiders.
For some of us, it's not that DIRECTV® is perfect, nor that others might prefer other services for whatever reason(s), it's a stupid rant he writes. That's what annoys me.
His rant is fairly weak from an argument standpoint. There are a few vague allusions to things being broken without specifics. I'm open to the idea of this guy being representative of a more typical DirecTV user, but he, like anyone else, needs to be responsible enough to seek help when there's a problem instead of whining out loud just hear himself complain.
The remote problem is obviously not common and probably could have been fixed with a simple swap. This guy makes no mention of whether he called to get a remote replacement. I have to assume he didn't, since he found the problem so maddening that he went to his blog to complain about it. If I had a remote that did that, I would have called DirecTV immediately and had a new remote pretty quickly.
Same goes for the DVR problem. I've never seen that happen either. He could have called for help, but instead he admits he let it go on for week after week. At some point he needs to take responsibility for the equipment he's leasing instead of blaming the company for not reading his mind. You typically won't get help unless you ask for it.
I certainly hope he contacted DirecTV to complain and didn't just complain on Twitter. You'll get a response that way, but it's a terrible way to handle things. I always give a company the chance to fix things by contacting them directly - that goes for DirecTV or any other company.
I do need to criticize his conclusion, though, as it's a mess. "It seems like there’s plenty more to complain about, I just don’t remember it all right now." That's just lazy. He wants to publicly complain about his dissatisfaction with something and then doesn't have the time or inclination to make a thorough argument. I can't take him seriously if he's going to admit he doesn't have his thoughts organized. Then he throws in a completely unrelated complaint about having to watch commercials even though he's playing for service - where did that come from? That's true for every provider, and it has nothing to do with DirecTV specifically. And in the last sentence he references a lack of "serious value" as if he's mentioned that anywhere else in his rant. A paragraph labeled "conclusion" is not a great place to start complaining about something new, especially when you can't back up what you're ranting about.
If you look at the comments, the author responds to a pretty well-stated comment with another rant that is essentially "everything should work like Apple products." If that is his expectation, he's in for a lifetime of disappointment.
Everything should work like Apple products. People would be happier.
Apple iPhone with AT&T: 6-7 dropped calls per day . . . texts not getting thru . . . ironclad, arbitrary oversee of apps . . . no LTE network in 75 percent of the country . . .
Going all the way back to the Apple II other brands have been cheaper.
But that's not Apple's fault. Things like accidently putting a typo in an email password field and it automatically causing 8 invalid logins before it tells you there's a problem, that's Apple's fault
We know there are issues with DirecTV service, but there is no perfect service. It does not exist.
Did you really get that out of our comments mocking him? That we can't imagine anyone wanting anything other than DirecTV?
To me, it is fairly obvious that me and others are mocking him for writing like a teenager and sounding absolutely ignorant about most of his complaints.
In many threads here, most seem normal about choosing other companies so no, I don't think it has anything to do with people demanding EVERYONE have DirecTV.
Just don't expect people to take you too seriously when you are not acting or writing seriously.