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Roof Issues/Dish Relocation/ETF

Discussion in 'DIRECTV General Discussion' started by AMike, Jun 3, 2013.

  1. AMike

    AMike Godfather

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    Nov 21, 2005
    The technician conducted a site survey of my home. He did identify several locations on the ground where the dish could be installed, however, there is one catch. Since the cable line coming into my home is used by Comcast, the only alternative would be to drill a hole on the side of the house and run the lines along the side of the house. He told me there was no way to discreetly hide the cable.

    Since this was all about aesthetics initially, we have decided to keep the dish on the roof.

    But, the installer that came out contradicted something that I was told earlier by a different technician. As mentioned above, the dish is located quite high on our roof. Today's installer told me that he can install it there and said that the other person probably didn't want to do that. So I guess there are different rules for different installers.
     
  2. peds48

    peds48 Genius.

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    The rules are there, some just refuse to follow them...:)


    Sent from my iPad using DBSTalk mobile app
     
  3. AMike

    AMike Godfather

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    Nov 21, 2005
    Update on this situation: the roof project was delayed due to weather here until this morning. The roofer informed me that the vent that we had been using for our Directv cable from the dish is being replaced since that vent is obsolete. Basically, the cable from the dish will have to be re-routed. Based on what was stated earlier, drilling a hole in the wall and running cable along the side of the wall is not an option.

    I contacted D* this morning explaining the situation. The CSR told me that they would consider this under the mover's plan and work on a discreet wiring solution which is scheduled for Thursday morning. If does not meet our satisfaction, we will be allowed to cancel without an ETF.
     
  4. peds48

    peds48 Genius.

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    If does not meet our satisfaction, we will be allowed to cancel without an ETF.


    Did you get that in writing?


    Sent from my iPad using DBSTalk mobile app
     
  5. AMike

    AMike Godfather

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    It was implied. I am probably going to wish I got that in writing if this install does not go well.
     
  6. AMike

    AMike Godfather

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    Nov 21, 2005
    Just as I was typing my reply, the installer showed up. Fortunately, it was the same person as last week who knew our situation. When he saw the new roof, he said I can't install this through your roof. All other options were not available as the only way in is occupied by cable and phone lines. He's putting in his report to D* now.

    I am sure when I call to cancel, they will send another technician out to validate the concerns.
     
  7. AMike

    AMike Godfather

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    Nov 21, 2005
    And the final post here. As expected, there was a little bit of an issue with the ETF. The initial retention person I spoke with told me that the ETF would remain in effect. I then had the installer join me on a conference call to explain the situation to retention. As a result, the ETF has been waived.

    I am not exactly happy about leaving D* this time as I have invested quite a bit in a "man cave" geared for multiple televisions viewing Sunday ticket. I loved my HR34 and the service. Hopefully when I move in a few years, I'll be able to rejoin the D* family.
     
  8. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    Glad you got the ETF waived, but sorry to hear you couldn't get your dish re-installed.

    Bittersweet ending I suppose ....

    Earlier in this thread I really thought a Commdeck could have been the savior here as a great roof mount solution in this situation. In fact they are specifically designed just for situations like these, but apparently for whatever reasons it drew no response or interest from you.

    So ... good luck with wherever else you go from here.
     
  9. AMike

    AMike Godfather

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    Well, like a bad penny, I'm back with D*, but it was not without jumping through a few hoops. After this situation, I had switched to Comcast which was 3 1/2 months of complete frustration especially using their X1 platform which looks slick but is horrid (that's another topic for another time).

    I received one of the typical e-mails after you cancel stating, "we'll take you back, no questions asked". Once Comcast frustrated me yet again, I decided to take D* up on that offer and see if there was a way to make this happen after this prior situation. I made the arrangements to have the installation on Tuesday afternoon. I explained the roof situation to the installer once he arrived and he basically said I can't install this. I called D* to let them know what occurred and the CSR stated, we'll have a supervisor come to your home. They send 2 installers to my home today with a different company, and they state, yeah, we can install this. They were able to run the cable on the roof through a vent at the very top of the roof. Now, I know that they may have gone outside of their normal process to make this happen, but it got done.

    Needless to say, I'm very happy to be back.
     
  10. jdspencer

    jdspencer Hall Of Fame

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    Put it in the front yard with one of those decorative rocks covering it.
    As to the multiswitch in the attic, that could probably be relocated as well.
     
  11. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    I got a pretty good X1 platform offer in the mail, and am halfway considering it (DirecTV is getting too expensive). So tell me (via PM if you wish) what made it horrid - the "other topic" discussion.

    Thanks
     
  12. AMike

    AMike Godfather

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    What made it horrible:
    • Scheduling recordings lost after power cycling unit.
    • Saved recordings lost after power cycling unit.
    • Entering channel numbers is slow.
    • At end of recording, DVR will freeze.
    • Extended time added to recordings does not always work.
    • Audio quality through a receiver sounds like it is coming through a tin can.
    • DVR/receivers cannot be turned off via remote control.
    • No indication on DVR that recording is taking place.
    • Installation personnel who do not know how to properly install this product.
    • Escalation to Tier 2 support occurs within 72 hours of call.
    Comcast is offering good deals for X1, but it's not worth the headache. I just want to watch TV not spend all of my time on the phone with people who don't know what they are doing or waiting forever for calls back. I'm just glad they were able to get me re-installed back with D*
     
  13. TBoneit

    TBoneit Hall Of Fame

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    I'm not sure why all the heartache over the reroof. When We had a reroof, The Roofer made sure to put the Mounts for the dish and the dish back in place where they had been with the wires and guaranteed that it would have no impact on warranty. A simple repoint and done.
     
  14. peds48

    peds48 Genius.

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    Right on!
     

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