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Discussion in 'DIRECTV General Discussion' started by chanie, Apr 10, 2011.
Based on what? Just what the OP said? Really?
Perhaps we can all simmer down heah, heah? :lol: -and wait for the OP to post what was actually written......
Just another 'boo hoo' thread. It's simple, if D* isn't offering the channel you want in HD by the end of May (when we'll all know what new HD channels are up) then go and find another provider that does offer it. Next case, Inspector.
I can tell the type of CSR because I've communicated with a dozen just like them. They fixate on on sentence in a conversation or email (in this case the one about "evaluating choice of providers") and ignore the rest. And then they respond to that with erroneous information. And then get defensive about it. I didn't catch any sort of similar attitude from the OP.
My point is that the OP is not a "drive-by poster" and that you all are doing nothing to make him/her want to return and post anything, much less something that might identify him.
That is all.
Edit: A prime example: the post directly above this one. Ask yourself if you would like one of your posts answered this way, especially your FIRST post.
No you're right, we should jump on the "he got an obnoxious response" bandwagon without seeing the response. That's a reasoned approach to this situation.
I don't care if he has 1 or 1000 posts... I'm not about to appease him with what he wants to hear. I'm a reasonable person so will give a reasoned response. if he wants us to judge whether the CSR was obnoxious and rude I'd like to see the email in question. Not an unreasonable request.
You forgot the state AG, the US AG, the president, the UN, galactic senate, or anyone else that may care.
Posting and airing of grievances is one thing, and is encouraged. Often, when provided with more information (which the OP in this case has flat out refused), the problem can be resolved. You've been here long enough to know it takes several probes to get info out of the OP to actually get enough to help them.
One shouldn't get defensive when probed for more information. Whining like someone who has sand in a sensitive spot doesn't help the cause. Neither does expecting hugs, kisses and fluffy bunnies when posting a complaint on an enthusiast site.
To each their own though I guess.
We can probably all agree that people mostly post to message boards (at least for the first time) when they have a problem or complaint.
My opinion is that those posts should not be answered with "Oh yeah? PROVE IT!" from not just one, but a dozen angry members. The original post is less than 24 hours old. There were two "get a new provider" and two "DR1V3-BY P05T3R!!1!!" posts within the first 4 hours. For all we know, the poster hasn't even had access to the relevant emails since then! He wouldn't be the first to post from work while the email sits at his home computer.
And if I've redirected any of the vitriol from the OP toward myself, then I've accomplished something for the day. I'm a big boy, I can take it.
Actually, the posting and airing of grievances is met with getting hammered on by the same half dozen members. Let's not try and pretend it's not.
It's getting ridiculous.
You know, I've been a member here for 9 years. And it wasn't until today that I was discouraged enough by the place to inquire as to whether there was an ignore feature. Guess what, there is!
Still won't help the newbies, though.
I think it is dumb to threaten a Customer Rep with cancellation if he doesn't get you a certain channel "right away".
Show me where the original poster did this.
I think it was implied.
So I wrote to DirecTV to let them know that the absence of AMC HD would affect whether I decided to look for a new service provider
To me, it comes down to this....
The OP has been with D* for just under two years, and because one of the channels he watches is not in HD, he wants to let the company know that unless they change that situation before the end of his contract, he'll consider going to another provider.
Based on the OP's version of events, the reply he gets doesn't initially address his issue, but instead inaccurately informs him that his contract still has another year to run. I would be interested to know what the reply went on to say after that.....interesting that we don't get any sense of that.
He also said he would have accepted:
He got none of the above, just a CSR spouting incorrect information and sending other customers' personal information back to him.
The OP did state:
He also stated that the CSR did not address the actual issue (AMC in HD).
There is zero evidence of this. The fact that it wasn't even listed in DirecTV's own poll of desired HD channels tells me AMC HD isn't even on the radar. That's probably why the OP got no response to his AMC HD question.
It could just be equally likely that it already has a deal in place for later on, so why include it. Neither of us know.
DISH and FIOS offer AMC HD....good luck to the OP finding good customer service with either provider though.
Yep, but there's a big difference between the initial statement (basically I need to know if you'll have AMC in HD or I'll probably leave) and what he would have liked to have heard after the fact.
I don't know the actual conversation and am inclined to believe that the CSR did not reply in a correct manner, but the point was that he basically was stating "get amc in hd or I'm leaving" in his original communication (which you stated he didn't)
Sooner or later, DTV's contract with AMC will expire . it will be at that time when the new contract is renewed that we will get AMC HD.
It depends on when the existing contract is over with.