RVU with HS17 Success?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jstewart0131, Aug 12, 2017.

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  1. inkahauts

    inkahauts Well-Known Member

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    No, all these problems with installers installing these hs17. I’m not surprised. There where lots of issues when the first genies came out.

    Heck there where lots of issues just with Swim16 setups when they came out.. it will get better when they all install them more..
     
  2. inkahauts

    inkahauts Well-Known Member

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    Can you explain every detail of your physical setup?

    And have you tried resetting your tv, and your router and your modem after all was setup?

    But really, I’d like to hear exactly how everything is wired, coax and deca and Ethernet to everything...
     
  3. Bill Broderick

    Bill Broderick Icon

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    The CSrR's have absolutely no say on what installer gets assigned to your job. You will get who you get. Many people have had the same exact person show up for second and third appointments.
     
  4. jstewart0131

    jstewart0131 New Member

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    Ohio
    Sure, I can get pictures later, but here's a quick description

    HS17 is located in the basement next to my media wiring cabinet. It is connected to my hard wired gig ethernet to my router, there is an 8-way splitter which connects all of the coax outlets in the house (two are currently used and I know I should get terminators for each one not in use, but that shouldn't have any bearing on the current problem as signal strength isn't an issue at play). In my living room I have my Television, he before mentioned 2017 Sony XBR-65A1E, which is also connected via gig ethernet to the router. Prior to the last visit, there was no BB DECA in place and I was attempting to get the RVU activated using ethernet to my router. There is a C61K in the living room, which is how I'm viewing DTV on the Sony today. At the last visit the tech connected the BB DECA to the coax by using a splitter to split the signal between the C61K and the BB DECA and then pulled the ethernet connection going from the TV to the router and plugged the ethernet into the BB DECA. Internet works fine on the television, through the BB DECA but the RVU still gets stuck at the call to Activate screen. There is another C61K in another room and that is the extent of the hardware. Trying to diagram:

    HS17 w/ethernet-->8-way Splitter--> Splitter-->C61K/BB DECA-->ethernet to RVU TV
     
  5. azarby

    azarby Hall Of Fame

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    The RVU issue is a Sony/DTV incompatibility. I have the same issue which started at the beginning of June. Before that it worked perfectly. I have an XBR-43X800D. Kernel version 3.10.79. Build Bravia_ATV2_UC-user 7.0 NRD91N.S56 1.6.0.26.48.1.00 release-keys

    On the help screen it says software version PKG6.2648.0065NAA

    Until Sony and DTV start working the problem together, it’s not going to get fixed. Spent hours with several CSR and they have no clue. They want a truck roll, but that won’t help as the local techs have no idea what an HS17 is.
     
    Last edited: Aug 24, 2017
  6. P Smith

    P Smith Mr. FixAnything

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    try C61K client
     
  7. jstewart0131

    jstewart0131 New Member

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    Does that mean you had the RVU working before the June update to your Sony's firmware with the HS17? Mine worked fine with the June update with the HR44 and it's only the upgrade to the HS17 that has had problems. Thanks for clarifying.
     
  8. azarby

    azarby Hall Of Fame

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    Yes it was working with the HS17 until the Sony update. I’ve given up on RVU and switched to a C61k
     
  9. jstewart0131

    jstewart0131 New Member

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    Ohio
    That's really good to know. I don't want to keep wasting my time by having tech's out here over and over. I'll just wait for the next update to come out for my TV. Hopefully soon as Dolby Vision support is being added to my TV, just not sure on the timeline.
     
  10. inkahauts

    inkahauts Well-Known Member

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    First if there are only two coax being used switch to a 4 way splitter. Second not being terminated can cause any problem including yours. Get them terminated properly or change out the splitter then see what’s happening. Not terminating can cause issues with the deca signals. Not just satellite signals. And also with the boxes in general.

    With that said I imagine it’s a software issue with the Sony since someone else even mentioned the same issues. :(

    But either way, I stil wonder if this isn’t an issue with the tv not being in the system properly on their end since you can’t get past an activation screen.
     
    Last edited: Aug 24, 2017
  11. jstewart0131

    jstewart0131 New Member

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    Ohio
    I have a 4 way splitter I'll switch to, the tech saw the extra coax's which aren't currently being used and swapped that out when the HS17 was installed for some reason. For now I'm removing the BB DECA and waiting for a software update on the Sony to try again.
     
  12. jkal25

    jkal25 New Member

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    There is something wrong with the 0xd80 firmware, for sure. I had a similar problem and that firmware is the culprit, though I can't prove it.

    I have an LG TV and was using the RVU client in it with an HR-44 since I got the TV in December 2016. No DECA involved, no problems. As soon as I got the 0xd80 firmware on the HR-44, the LG TV kept reporting the location is not authorized. If I hard cycle the power on the TV (unplug it), I can see a picture, but as soon as I cycle the power on the TV, the unauthorized message comes back. Tech replaced the HR-44 with an HR-54, no change. I also have a Samsung RVU TV (also no DECA) and that's been working fine on the HR-44 or HR-54. The timing aligns perfectly with the 0xd80 firmware.

    I had a tech here today 6 hours, put in DECA's, still nothing. The tech would not leave a C61K to replace the RVU in the TV because it was a service call and he couldn't provide new equipment, so I asked DTV to just send one, but they had to roll a truck again because a tech needs to setup the C61K.

    If a Sony TV is having a problem with the RVU setup as well with the 0x80d firmware, it sure sounds like where I'd try. I do have an escalated case with DTV. I did notice that ont he tech's Android device, the MAC address of the LG TV was the sn and not the MAC, but he couldn't change it, and when we called DTV they said in their system the MAC was correct.

    My gut says is that this 0xd80 firmware tightened some security features and my LG TV never was setup right on my account but this firmware brought that to the forefront. I can't prove it, but that's my guess. This'll never get resolved though unless DTV really digs into the 0x80d code... I'm an AR21 user, so I'm sticking with the HR-54.
     
  13. P Smith

    P Smith Mr. FixAnything

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    you did open own thread with the same question - please keep it without cross-posting in many threads
     
  14. Stevies3

    Stevies3 Legend

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    Jul 22, 2004
    Long Island, NY
    I had similar issue when installed.
    Look for another RVU source in the source menu of the TV.


    Sent from my iPhone using Tapatalk
     
  15. Scott Litch

    Scott Litch New Member

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    Jul 29, 2019
    I also have a Sony XBR-A1E with the DirecTV Ready app installed. It worked before I moved into my new house, but now the software won't work. I have tried connecting the RVU ethernet to coax adapter to my network setup, but it didn't make a difference. I worked with a tech over the phone and have basically come to the conclusion that the software needs updated. DirecTV stopped working with manufacturers to make DirecTV Ready sets in 2018.
     

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