Hello All, I've been with Directv for over 10 years, never been late on a payment, and the last time I had to call them was in 2008 to replace a failing receiver. I currently have three non-DVR H21 STBs and am wanting to get my first DVR along with WHDVR. I called CS yesterday to inquire about the free upgrade to WHDVR and was advised it was only for new customers. The CSR informed me I could upgrade to one DVR for $99 (half off from $199), get the WHDVR upgrade kit for $99 (half off from $199) and free install (waive the $49). But, I needed to pay a $14.99 S/H fee for the equipment to be shipped to the installer (???). I asked about swapping out any other of my STB, but he said it would be $199 each. My questions are: 1) Does this seem like a good deal? 2) Why would I have to pay S/H if the equipment isn't coming to my home (doesn't the installer/warehouse already have the equipment)? 3) Are there any advantages to having more than one DVR (besides having more recording space)? Is negotiating for another DVR worth it? 4) Could I still get a refurb even though I've never had a DVR before? Thanks for any and all responses.