Samsung 4K TVs and the Info Button

Discussion in 'High Definition Displays' started by Rich, Apr 17, 2017.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've done nothing but rave about the PQ of my Samsung 4K TVs, but I do have issues with them. One issue really annoys me: The Info button on my remote (I use "normal" remotes I bought on eBay because the remotes that come with the sets...suck, I think) only works with the HRs I have on both sets. When they were just out of the box the Info button worked with every device I had on them, ATV4s, FTV1s, Samsung upscaling BD players and normal BD players. I can access the Info on the remotes that came with the sets by using the remotes to put up a list on the screen and hit the Info icon. Same thing, only the HRs show resolution. And that doesn't last long, I have to reset the TV to get that to work. Neither remote that came with the sets has a button that is dedicated to "Info". Any thoughts on this would be appreciated.

    The other big issue I have is, you really have to see this to believe it, all my HRs show up on the "Source" list on the TVs' screens. That's really annoying. I know it has something to do with Samsung and D* having the RUV thing. (Or is that RVU, never can get that straight, never gonna use it). The TV calls the HRs "media players" or words to that effect. I can get rid of them by pulling the ethernet cord out of the TV set but that's not a viable solution, I use the TV apps for Amazon content. I've posted this issue on this site and others and never have I seen a solution, one that gets rid of them.

    Another is the sound systems on the sets but that can be fixed by an AVR or soundbar. I still think a TV with an MSRP of over $2000 should have a good sound system but I have yet to see one.

    So yeah, the PQs great, far better than anything I've ever owned, but the Sammys do leave something to be desired, I think.

    Rich
     
  2. jimmie57

    jimmie57 Hall Of Fame

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    My remote does not even have an Info button. It is one you talk to and I have not done that. I never use it except to go to You Tube once in awhile.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Neither of the original remotes I have has "Info" as an option on the pad. I can only access it by the menu. I knew the 8000 that I bought ~ Xmas last year would have a goofy remote and I bought one well before the set came. For what these things cost I'd think a rational remote would be provided.

    Rich
     
  4. Cholly

    Cholly Old Guys Rule!

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    I assume your TV's came with the touch screen remote. It can be a bit challenging, since most of the information on their use is in the e- manual stored on the TV. I abelieve you can download the e-manual from their web sitte. I know I printed up a copy of my 60" 3D HDTV. Like you, I bought a standard remote so my non-tech oriented family would be able to access the features of the TV. That being said,they normally use the 3D Blu-ray player remote or the TiVo remote for everything they need except when they want to use the AVR for audio. Then tthey are totally confused.
     
  5. inkahauts

    inkahauts Well-Known Member

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    Rich, all the DVRs showing up has nothing to do with RVU. You only have one entry up there that will say RVU and that's for the hr44 only. All the others are because of the media share abilities of the DVRs to playback pictures and such from a computer.

    If you don't need the tv to connect to anything else in your home but want it to see the internet there is a fix. Since it's hardwired, all you need to do is put any old router on the system just before the tv. So you would unplug the line that goes into that tv, and plug it into a routers internet port. Then plug a cable from one of its Ethernet ports to the tv. All the extra junk will go away. And you go do this anywhere along the line. So at the tv or at the router if that's where the line from the tv goes to in a different room. If the router has wireless you could turn that off, it's not needed.
     
  6. Wolfmanjohn

    Wolfmanjohn Cool Member

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    I recall having an info display problem about a year ago with my JS850D, and if I recall correctly, it was caused by me activating the "universal remote" and "anynet+" (HDMI control) functions simultaneously. The cure was to turn off "universal remote" and let "anynet+" do its thing, since HDMI control was also turned on the the HR44, AV receiver, and BD player. "Menu" -> "System" should get you to anynet+, and I think universal remote is on the top menu.

    I have adapted to the funky little remote for the most part, but if I feel the need I just grab the normal remote from the JS700D in the MBR.
     
  7. Bill Broderick

    Bill Broderick Icon

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    Rich,
    Sorry to change the topic a little. But, do you know the model of the "normal" remotes that you bought? I just bought a couple of Samsung RVU 4K TV's for rooms that are being renovated. Although they are not finished yet, so I haven't had a chance to decide for myself whether I like the "smart" remote, one of the rooms is going to be a guest bedroom. I don't think that I really want to have to train people how to use a remote control every time I have a visitor. So, I definitely need at least 1 "normal" remote.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Both TVs came with awful remotes. And they're not even similar. I like the "normal" remotes I purchased.

    Rich
     
  9. jimmie57

    jimmie57 Hall Of Fame

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    Did you try one of the Samsung Remote apps. One of them shows a very high rating.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    I didn't mean they had anything to do with the RVU function. I meant the collaboration between the Samsung and D* that resulted in the Samsungs being RVU ready (or whatever it's called) somehow causes the "media players" to appear on my Source line. I bought a Samsung tablet a couple years ago and the same thing happened, the tablet displayed the "media players" way too visibly and I returned the tablet because of that.

    I did say in the OP that I knew I could pull the ethernet cable out of the TV and those things would be gone, I need the Net for the apps and the constant stream of Samsung updates. I know how to use my routers, I have two top of the line Netgear Nighthawks, one that I use as an access point. Had to learn how to do that, yet another learning curve I didn't want to go thru. Now my home is saturated with 200+ Mbps.

    Rich
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    I have a JS 8500, same set as yours. I'll give that a try, thanx. The new 8000 has a better UI and the media players aren't as intrusive. What I don't get is, the Info button does work with the HRs I use on both the 8500 and the 8000, altho I do have to pull the power cord on both sets from time to time to do a reset to get the Info function to work correctly.

    Rich
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    I don't mind going off topic at all, I think that's a good thing. I bought the remotes on eBay let me see if I can find them...Got it: SAMSUNG BN59 01179A SMART Remote Control ler UHD TV series 6 UN55HU 6840 F XZA | eBay

    One caution to anyone looking at these: You can get cheaper remotes that the offerings say "for Samsung TVs". I'd suggest avoiding them. Get the remotes that say "Samsung" on them. As usual, I wouldn't recommend buying used remotes. Get the new ones. Yeah, the new remotes cost more, but they work.

    Rich
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, got one on my phone. Useful at times when one of the TVs is too loud. Nobody knows I have the app on the phone, I've almost got Sadie convinced the Smart TVs can regulate the volume levels when they get too loud. Kid cracks me up.

    Rich
     
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  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Quick BTW, I just put an ATV4 remote app on my phone. I have to play with it a bit, seems kinda dismal so far.

    Rich
     
  15. Wolfmanjohn

    Wolfmanjohn Cool Member

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    Another Samsung remote number that could work for you...BN59-01223A...that one goes with my 2015 JS700D.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    I have a feeling all the BN59s work with any of the newer models.

    Rich
     
  17. Bill Broderick

    Bill Broderick Icon

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    Thanks. Do the STB Guide and STB Menu buttons work as expected with DirecTV? The reason that I ask is that, after seeing your post yesterday, I started looking for possible replacements and came across the Samsung BN59-01178W remote control at Amazon for $16.95.

    The only differences that I see between the two models are those two buttons and a backlight button (as well as the 01178W being about 1/2 the price of the 01179A model). I don't really care about the backlight. But, if the STB Guide and Menu buttons on the 01179A model actually activate the DirecTV Guide and Menu, it may be worth the extra $30 or so for two of them.

    I realize that, by using RVU, rather than an STB, those buttons may do nothing at all for me. But, if they work with the DirecTV STB, that may be a chance worth taking.
     
  18. Bill Broderick

    Bill Broderick Icon

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    Then again, maybe the best idea is to get the less expensive Samsung and a couple of DirecTV remotes, which are available for <$10 at eBay. According to Solid Signal, they appear to be preferable to anything available from the RVU TV manufacturers as far as DirecTV functionality is concerned.
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    I never tried those buttons, Bill. I just use the remotes for the TV sets. The remote you linked to will probably work, it does look as if it might be an older version. I like the back light feature, we keep our rooms dark.

    Rich
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    I put a lot of trust in SS. I know someone who works there...I use the older D* remote with my Genie.

    Rich
     

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