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Samsung RVU TVs - Issues and Discussion (Q1-2012)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Jan 3, 2012.

  1. Nov 2, 2012 #161 of 167
    haddock

    haddock Cool Member

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    0
    Oct 30, 2012
    OK. So my HR34 finally got installed, so ready to try out the Samsung RVU along with the C31s I had installed by D*.

    I'm happy to see that all my Samsungs have the grayed out RVU option after updating the firmware to 1023 earlier, so that's a step in the right direction.

    I do though still need to provide a wired ethernet connection to the TV I'm planning to test the RVU client on. To do this I'm planning to use a DECA adapter on the coax feed that is at that TV location.

    Question... does that DECA adapter have to have its own power? My installer seemed to imply there was a 'server' DECA that was powered, which is the unit installed to mix in the ethernet connection to the coax network... and a 'client' DECA that would go at the individual device, but this isn't powered. Is this right?
     
  2. Nov 2, 2012 #162 of 167
    haddock

    haddock Cool Member

    26
    0
    Oct 30, 2012
    Should have mentioned that I'm guessing the DECA at the Samsung needs external power. Guessing the installer was thinking in terms of the DECA connecting to the back of an H* box, where I'd assume it could draw power from. Since the Samsung TV doesn't provide such power on the coax connector, the DECA would need a separate power supply. Unfortunately, while I have 2 space DECA adapters, I don't have a power supply for them, so will have to order one and wait for it to arrive before I can try the Samsung RVU.
     
  3. Nov 5, 2012 #163 of 167
    sarhaynes

    sarhaynes AllStar

    79
    0
    Dec 10, 2006
    It seems that Samsung is not quite ready yet.
    They sent me a DECA over the weekend, but did not send the power supply for it. The installers came out this morning and we got it hooked up, but every time we selected the RVU option on the Samsung, all we got was a screen that said "This location not authorized." The techs called in to try to get the TV authorized.
    It seems that besides the firmware there is some application in the Samsung Apps that needs to be downloaded. I was not able to find this application.
    Anyone else have any ideas on when or how to solve this issue.
     
  4. Nov 5, 2012 #164 of 167
    harperhometheater

    harperhometheater Legend

    249
    4
    Aug 30, 2012
    Did they go to the Genie/HR34 and go into the menu and select "Add a Client" under the whole home menu before trying the TV setup?
     
  5. Nov 6, 2012 #165 of 167
    sarhaynes

    sarhaynes AllStar

    79
    0
    Dec 10, 2006
    Yes. No sequence of events could ever get us to the PIN entry screen. All we ever got is "This location is not authorized".
     
  6. Nov 6, 2012 #166 of 167
    RAD

    RAD Well-Known Member

    16,501
    142
    Aug 5, 2002
    Dripping...
    If you logon to your DIRECTV account, under the "My Services" tab there's an "Additional TV" section, does that show it's active with X number of clients (at $6 each)?
     
  7. Nov 7, 2012 #167 of 167
    harperhometheater

    harperhometheater Legend

    249
    4
    Aug 30, 2012
    I had the exact same issue when they tried to authorize my second c31. They put me on hold and worked on it for a bit then came back and said to try again and it worked, so apparently there is a way to rectify it. I have no idea what they did, but I suggest you keep calling back and hope you get someone who can do it, as I did. I do seem to remember a message coming up that said something like "Too many locations authorized" or some-such if that helps?

    To me it almost sounds like they didn't input the serial number or MAC ID in correctly so it's not registering it as an "authorized location". That's my 2/100ths of a dollar anyway. ;)
     

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