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Save me a call to DTV -- do they still want HR20s back?

Discussion in 'DIRECTV General Discussion' started by ATARI, Jul 12, 2012.

  1. Jul 12, 2012 #21 of 136
    fingerstyle

    fingerstyle Mentor

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    I guess I'm a wee bit late to the party on this one.....I have an HR-20 that's about 6 years old. It's slowing down a bit but it still runs. Over the last few months I've received several emails from DTV telling me I am entitled to a free upgrade. If I go online they want to send me an HR-24. Are they doing this out of the goodness of their heart or trying to get rid of the old boxes.........or????

    Any reasons why I should or should not do this?
     
  2. Jul 12, 2012 #22 of 136
    peano

    peano Icon

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    You will likely not get an HR24. Maybe an HR21 or HR22 (both are garbage, crap, junk).
     
  3. Jul 12, 2012 #23 of 136
    hasan

    hasan Well-Known Member

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    Well, one would be you may not get an HR24! They don't promise one, you get what they bring which could be an HR21 series, just as well.

    BE CAREFUL. More than one person here got the impression they were going to get an HR24 and got HR21s. If your sole reason for making the change is to get an HR24, then don't do it. The only way you can be sure to get an HR24 is to buy one (it will still be leased) from Solidsignal.com, or some such. You might get D* to give you credits for your cost.

    You can, however get an HMC or HR34, because it is unique. It has 5 tuners and retails for $399. You might check and see if in your "upgrade" they will specify the HR34 and find out what they want. Depending on your status with them, you could get it for anything from free up to $199.

    Don't believe any CSR (or anyone else for that matter) who guarantees you an HR24. They can't and they will ...shall we say...."make mistakes" or "miscommunicate", leaving you to spend hours on the phone trying to clear up the mess that follows.
     
  4. Jul 12, 2012 #24 of 136
    Shades228

    Shades228 DaBears

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    An upgrade is getting a different type of receiver. Ordering a HD DVR to replace an HD DVR can result you in the same box and a new agreement.
     
  5. Jul 12, 2012 #25 of 136
    fingerstyle

    fingerstyle Mentor

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    They call it an upgrade and just to see......I went through the prompts on the website and there was an HR24 in my "cart". Cancelled out of it because I wanted to check here first so let me rephrase the question..

    If DTV is really offering a fee upgrade to an HR 24, and it seems they are, is that something worth doing? I don't use the OTA enough to make a difference.
     
  6. Jul 12, 2012 #26 of 136
    hasan

    hasan Well-Known Member

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    You can use OTA with it just fine by adding an AM21 tuner to the HR24. It is about $50.00 bucks, and they work very well. I have two of them (on HR21 and H21 units)

    So, if a new Hr24 is worth a 2 year contract, go for it. Keep all your records carefully, in case what shows up is an Hr21 or Hr22.:)
     
  7. Jul 12, 2012 #27 of 136
    fingerstyle

    fingerstyle Mentor

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    So the reason behind this is that my contract expired some time ago and they want to be sure I don't leave?

    New 2 year deal isn't a problem ,I don't have many options.

    Is the HR24 that much better?
     
  8. Jul 12, 2012 #28 of 136
    LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    Yes. :up:
     
  9. Jul 12, 2012 #29 of 136
    hasan

    hasan Well-Known Member

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    Yes, it is much faster, and yes, they want you to lock in, so they are offering an incentive.

    I've been with them since '94 or '95 and have an HR20-700 that is getting really old, but still works (sluggishly at times, quite snappy at others). Some time soon, I expect to "upgrade" to an HR34, if they make the deal sweet enough. Then I'll be in for another 2 year contract.:)

    The HR34 has 5 tuners instead of the 2 that the HR24 has, and it has a 1 TB drive instead of what I think the 24 has (500 gig).
     
  10. Jul 12, 2012 #30 of 136
    JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    Im still waiting for my kit for a HR20-700 from Feb 16. My HR20-700 is sitting on a shelf in my basement. I haven't been charged for it. So I guess Wahooq is right
     
  11. Jul 12, 2012 #31 of 136
    hasan

    hasan Well-Known Member

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    D* has been so inconsistent with both its behavior as well as its communications that I wouldn't get rid of that HR20-700 any time soon.

    I'm sorry to say so, but I no longer trust anything D* says. They have a good service and a nice developmental history for their boxes, but they are among the absolute worst communicators I have ever dealt with.
     
  12. Jul 12, 2012 #32 of 136
    JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    Agreed thats why I have it on a shelf in my basement :)
     
  13. Jul 12, 2012 #33 of 136
    dpeters11

    dpeters11 Hall Of Fame

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    But then how long do you keep them? Get rid of them with the tax records for the year you disconnected? A year?
     
  14. Jul 12, 2012 #34 of 136
    JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    Until I get tired of looking at it :lol:
     
  15. Jul 12, 2012 #35 of 136
    hasan

    hasan Well-Known Member

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    +1
     
  16. Jul 12, 2012 #36 of 136
    David MacLeod

    David MacLeod New Member

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    until I have chance to blast shotgun at it like the 2 H21's last year.
     
  17. Jul 12, 2012 #37 of 136
    JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

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    !rolling
     
  18. Jul 12, 2012 #38 of 136
    Shades228

    Shades228 DaBears

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    A fee would only be applied if the receiver was deactivated before the official date it went on the non return list. In that case they would just cancel it and all would be normal in about 5 minutes.
     
  19. Jul 13, 2012 #39 of 136
    unixguru

    unixguru Godfather

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    So let's see if I understand D* position on this (I understand you don't speak for D*):

    1. D* doesn't want H[R]20 back
    2. D* still considers them leased and therefore D* property
    Which effectively means customers have to hang on to them for eternity. They can't be recycled as that would imply that the customer owns them.

    Does anyone in D* management have a single brain cell?

    D* should either send a recovery kit or send a letter terminating the lease on the specific model/serial number.

    BUT, if they sent the letter then guess who is stuck paying the electronic recycling fee? I realize that there are some places that will recycle for free (BestBuy mentioned earlier in this thread) but many people don't live within a reasonable distance. At a minimum there is the cost of gas and wear to deliver the device for recycling.

    So in my mind if D* isn't going to recover the device for free then they, along with letter, need to credit the customers account for disposal costs (maybe $20?). After all, why is D* not recovering them? To save themselves these costs!

    Management should finish planning for the entire lifecycle of their lease program. Which should have been done from the beginning.

    FYI I have an H20 and an HR20 that were terminated a few weeks ago.
     
  20. Jul 13, 2012 #40 of 136
    wahooq

    wahooq New Member

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    People can dispose of them as they wish or keep them if they are still working. Best Buy does free electronics recycling as do a lot of mom and pop computer stores. One couldnt sell them as they are remaining leased in order to get out of circulation. There are many ways to dispose of electronics with little or no hassle
     

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