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Save me a call to DTV -- do they still want HR20s back?

Discussion in 'DIRECTV General Discussion' started by ATARI, Jul 12, 2012.

  1. Aug 9, 2012 #121 of 136
    Rich

    Rich DBSTalk Club DBSTalk Club

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    They are getting old, the 20-700s I have left are used only as servers and they're really good at that. Yeah, they were the best HR until the 24s, but age catches up to everything. I started the year off with eight 20-700s, now I'm down to six. Slowly, they fail... :nono2:

    Rich
     
  2. Aug 9, 2012 #122 of 136
    Beerstalker

    Beerstalker Hall Of Fame

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    They don't support 3D, which DirecTV is trying to help establish. They are old and may start having more issues other than hard drives. The one model takes a special setup for Whole Home DVR that a lot of techs seem not to be able to get to work right, etc. Hardware depreciation tax wise like someone else said.

    There are quite a few reasons why they are being EOL'd.
     
  3. Aug 9, 2012 #123 of 136
    tkrandall

    tkrandall Hall Of Fame

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    The thing I dont understand about DirecTV's' stance with returning their equipment that we lease is their refusal to release the customer, in writing, of the need to return equipment (access cards, older model recievers like the HR-20) DirecTV has privately decided, but not publically announced, they no longer want to recover. Not sending a recovery kit and/or verbal assurances do not constitute a legal release. It's just not good business to leave people in limbo like this.
     
  4. CliffV

    CliffV Legend

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    I just deactivated my last HR20. It was installed 5 years ago. Certainly the hard drive has reached end of life. DirecTv can't want to send that HR20 back out to the field to someone else just to have it fail in a year. That would be very expensive.

    BTW. The CSR told me to discard my HR20. I'm waiting for my envelope to return the acccess card arrives.
     
  5. loudo

    loudo Well-Known Member

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    My two HR20-700s are still ticking and not missing a beat. I have had them since late 2006.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    The HDD isn't really a problem, just put an external device and HDD on it.

    Rich
     
  7. bwaldron

    bwaldron Impossible Dreamer

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    Same here!
     
  8. tkrandall

    tkrandall Hall Of Fame

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    I have 3 vintage 2003 boxes (1 receiver and 2 directivos). that have been off line for 2-5 years when I upgraded to hd dvrs. Directv has never asked for the access cards. Nor released me in writing of them either.
     
  9. CliffV

    CliffV Legend

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    Actually I was talking about the statistical Annualized Failure Rate (AFR) of the drive in the machine. Once you hit 5 years, you're statistically pushing your luck that a drive will fail. For instance, in google's disk drive study, they found that in the third year 6.8% of all hard drives failed.

    In my particular case, the hard drive that shipped with my HR20 is still new. I had replaced that drive with a 750GB internal model the day I got the HR20.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'm just using my 20-700s as servers now. They seem to be happier... :lol:

    Rich
     
  11. inkahauts

    inkahauts Well-Known Member

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    I believe Those are before the time of leased equipment. A I recall leased equipment started in 2004 or 2005.
     
  12. harsh

    harsh Beware the Attack Basset

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    Regardless of whether the boxes themselves are owned, the cards are property of DIRECTV.
     
  13. Dave in Atlanta

    Dave in Atlanta Cool Member

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    I've had a similar experience to several of you; when I upgraded (and moved) I was told my semi-faithful HR20-700 would be recovered using a box they promised to send.

    6 weeks later, after a 90 minute phone call to Billing to straighten out the absolute mess DTV had made of my billing, I asked the CSR when I'd get the box. Now she says it is non-recoverable, and that's why they never sent a box.

    After asking and checking multiple times, she told me they didn't want it, and she was notating my account. She may have actually done so...

    So, I see that HR20s are selling on Ebay for $90 - 150. But they are all labelled as "owned". Mine was leased and is now an orphan. Do I have the right to sell it, and can another DTV subscriber actually use it?
     
  14. loudo

    loudo Well-Known Member

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    There could be a question of DirecTV not selling the new owner of the HR20 a new card for use in the older HR20 units. I think I saw where they will not activating any of them anymore.
     
  15. dpeters11

    dpeters11 Hall Of Fame

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    A leased unrecoverable box is still a lease and cannot be sold. The ones on eBay could actually be owned. It all comes down to what the access card department says when given the RID. As for not activating them anymore, I don't think that's necessarily the case. I know you can't buy a really old box that doesn't have an RID and have it added to your account, but that does not include the HR20.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    The owned 20-700s can still be sold and activated. No leased 20-700s will be activated unless it has never been activated. I called and asked. Kinda hard to find a 20-700 that has never been activated.

    Rich
     

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