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"Searching for signal on the off-air tuner ....(771)"....What??

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by r34220, Apr 5, 2007.

  1. too hip

    too hip Mentor

    Aug 8, 2007

    9.1 works fine on my OTA input on the TV and HR10 so I know it's not a signal issue. I'm guessing it is just a database error that is pulling the wrong info for our area? Maybe we can find a southern Minnesota zip code that might not include Bemidji as a local?

    I do have an additional receiver coming on Saturday (not a replacement) so I will see how that one works? I'll probably get an HR21, i hope not.

    DSOUND Cool Member

    Nov 17, 2006
    I have the same 771 problem. Not only on OTA but any HD station. I noticed that the stations were working fine earlier. I did notice that I was recording in the backgroung when this happened. Sure enough, when the recording stopped, everything was fine. Hope this helps.
  3. smptc73

    smptc73 Cool Member

    Jul 11, 2007
    Thanks for the input DSOUND.

    I haven't cleared the OTA error on 9-1 via reset since the last time it showed up.

    Regardless of whether something is recording or not, I always get the 771 error for that channel.

    The remainder of the channels are rock solid.

    I've been time strapped the last couple of days, hopefully I get the chance to swap receivers tonight and see if this error is repeatable.
  4. flyt100

    flyt100 New Member

    Jun 26, 2007
    I have the same issue on 9-1 in minneapolis.
  5. smptc73

    smptc73 Cool Member

    Jul 11, 2007
    So, I sent a message to Earl with no response - perhaps he doesn't like me....or is more likely buried with other requests.

    As for the replacement box, everything worked honky dory until last night, when this issue reared its ugly head again.

    Whatever they may have done, the issue is not resolved, and appears to occur across hardware. Still smells like a software issue to me.
  6. ddingle

    ddingle AllStar

    Aug 19, 2006
    I have had the same problem several times over the last year? I am sure Earl has known about it for that long as well. It must be a database problem that is not controlled by Directv? It is their responsibility to resolve the problem however.
    I would bet that the new AM21 outboard tuner would exhibit the same problem when available.
    It is about time this is fixed. Or I should get some money back for programming lost.?
  7. Rabushka

    Rabushka Legend

    Dec 21, 2007
    Is there any way to check OTA signal strength on an HR20 700 other than seeing if the station comes in or not?
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    Dec 9, 2006
    Yes if you go into the setup menu for OTA [it may be under "edit"].
  9. DJ)V

    DJ)V New Member

    Feb 15, 2008
    I have the same problem as several others: channel 9-1 in Minneapolis with an HR20.

    I've tried every suggestion on this thread except re-doing the off-air setup sequence. Will try that next.

    smptc73, how's it going? Does the new box still have the problem?
  10. carsonius

    carsonius Mentor

    Dec 31, 2007
    So, last night I tried to watch "The Simpsons" that I recorded OTA here in Pittsburgh, (WPGH 53-1), and the progress bar zooms to the end and locks up the HR20. I try to tune to the local PBS station, WQED 13-1, to check what I'm recording there and the HR20 locks up again.

    After about 30 minutes of patiently waiting for the DVR to respond to my remote clicks, and manual button presses on the HR20, I regain control and am able to do a reset. I deleted all the attempted OTA recordings from yesterday and, thankfully, it didn't toast all the recordings on my 750gb external drive.

    I just did the initial antenna setup, again, and I've lost WPGH, and WTAE. I'm not happy.

    It was a Herculean task for me to get an HR20 when I started my service in January and it will be tragi-funny if it was all for naught because I can't receive my locals OTA.

    This can't be a database issue with my particular problem because the database knows that I should be receiving these stations. Software? Seems pretty unlikely that someone would go through the trouble of programming something that goes like this:

    1) Correctly identify local broadcast stations.
    2) Randomly not tune some of them.

    Too much cat hair in the DVR? Sunspots? Divine retribution because I like "Family Guy" in HD? A Republican plot agains PBS?
  11. DJ)V

    DJ)V New Member

    Feb 15, 2008
    Well, that fixed it. We'll see how long it lasts. At least I found a solution.
  12. aaront22

    aaront22 New Member

    Mar 23, 2008
    I am setting up the AM 21 with my HR 21 and I have everything installed but the ATSC off air attena cable. Can anyone suggest a good indoor attena.

  13. ddingle

    ddingle AllStar

    Aug 19, 2006
    This issue continues for me and several of my clients! I am getting tired of resetting the antenna settings everytime a new firmware is downloaded. Someone at Directv should be able to fix the database or make a recommendation?
  14. randyk47

    randyk47 Icon

    Aug 21, 2006
    San Antonio, TX
    OK. Now I'm bugged. I have two HR20's and one H20. Up until a week or so ago I had no problems with any of my locals OTA. Now, all of a sudden, I've got one station that shows up in the guide but every time I try to go to it I get the 771 message. I've reset every receiver and still the same. I tried the OTA through the TV's and they pick up the missing channel without a problem. So then I go and do signal strength on the DirecTV receivers and the missing channel strength is actually stronger than some of the ones I'm getting. What in the world is going on?
  15. ddingle

    ddingle AllStar

    Aug 19, 2006
    On my end, you have to reset the antenna settings and then do a new antenna setup. The missing OTA channel (9-1 here in Minneapolis) will become available after this procedure.
    I have done it 50 times on several different receivers. I am getting the impression that Directv is not capable of fixing this issue. I may have missed something,but there hasn't been any response from them on this problem.
    If it is out of their control or extremely difficult to remedy,why not just let us know that is the case.?
    It is costing me money as I am repeatedly resetting clients receivers only to find the problems again shortly there after.

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