Sending equipment back?

Discussion in 'DIRECTV General Discussion' started by bcltoys, May 6, 2021.

  1. May 6, 2021 #1 of 40
    bcltoys

    bcltoys Cool Member

    88
    1
    Feb 11, 2009
    When sending equipment back what all needs to be sent back? Thanks in advance.
     
  2. May 6, 2021 #2 of 40
    P Smith

    P Smith Mr. FixAnything

    26,790
    609
    Jul 25, 2002
    E.Mdtrn Sea
    receivers and cards

    also DTV ask for LNBF too, but you are probably cannot do that safely or have no a ladder or your arthritis is not allow go up, etc
     
  3. May 6, 2021 #3 of 40
    harsh

    harsh Beware the Attack Basset

    22,752
    431
    Jun 14, 2003
    Salem, OR
    If you get the return boxes, there should be instructions inside.
     
  4. May 6, 2021 #4 of 40
    raott

    raott Hall Of Fame

    2,681
    265
    Nov 23, 2005
    They have never asked for an LNB back in my experience. I've never seen anyone ever report Directv (AT&T) asking for one back. When I left, I was sent a box for one of the receivers/DVRs (HR54) and that was it.
     
  5. May 6, 2021 #5 of 40
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,933
    1,641
    May 17, 2010
    USA
    Yeah, right. If you're going to pad your post count at least do so with facts. :rolleyes:
     
    compnurd and studechip like this.
  6. May 6, 2021 #6 of 40
    JoeTheDragon

    JoeTheDragon Hall Of Fame

    5,344
    133
    Jul 21, 2008
    I think that was DISH
     
    krel and studechip like this.
  7. May 6, 2021 #7 of 40
    studechip

    studechip Godfather

    1,927
    180
    Apr 16, 2012
    Correct, Dish used to always ask for the lnb back, I've never heard of Directv asking for them.
     
    MysteryMan likes this.
  8. May 6, 2021 #8 of 40
    bcltoys

    bcltoys Cool Member

    88
    1
    Feb 11, 2009
    Thanks for all the answers I guess I will see when the box gets here. If they want the LNB that's not happening I have a broken leg right now no roof climbing for me its 13 years old to been up there since "08".
     
  9. May 6, 2021 #9 of 40
    WestDC

    WestDC Well-Known Member DBSTalk Club

    3,837
    513
    Feb 9, 2008
    They will NOT send you a BOX --Nor will they ever ask for a LNB, REMOTE or cables or cords --You only need to take your Account Number with you and the receiver to any FEDX or UPS Store and they will pack it and ship it giving you a Tracking NUMBER --IF you choose to wait for a BOX --you may find yourself in collections.

    They should send you a email as to what receiver you need to return --if any
     
    Last edited: May 6, 2021
    Rich, krel and compnurd like this.
  10. trh

    trh This Space for Sale

    7,465
    745
    Nov 2, 2007
    NE FL
  11. studechip

    studechip Godfather

    1,927
    180
    Apr 16, 2012
    The last time I returned equipment they did send me a box. That was a year and a half ago.
     
  12. b4pjoe

    b4pjoe New Member

    1,941
    581
    Nov 19, 2010
    If you don't live near a UPS or FedEx store they will send you a box. Maybe! They will at least tell you they will send you a box. Then you may get it and you may not.
     
  13. carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

    870
    63
    May 18, 2004
    Carlsbad, CA
    I think it's changed since then. When I left DirecTV last year, all I had to do was bring my receivers & remotes to a FedEx Office. Showed them the notice I received and they did the rest.
     
  14. krel

    krel New Member

    635
    84
    Mar 20, 2013
    yes that was dish who asked for the LNB back. DTV never asked me for the LNB back. if i remember right dish wanted a guy to go out on the roof in winter and fetch there lnb or be charged for it. i don't think dish asks for it back anymore as i am sure the thoughts of being sued if someone fell off the roof!!!
     
  15. krel

    krel New Member

    635
    84
    Mar 20, 2013
    they should e-mail you a sorry to see you go letter;)
    telling you to pack everything in a bag and drop it off at fedex or ups store along with your acct number so they can scan it in to there system. the letter will also contain info on what boxes need to be returned as it will have the model numbers and serial numbers of each box...
    fedex or ups will give you a receipt with tracking info hold that for 20 years as we all know how att screws things up!!! and you will get or should get another goodbye email saying they received your boxes..
     
  16. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Gold Club DBSTalk Club

    52,075
    2,587
    Apr 17, 2003
    Michiana
    DISH asked, but did not enforce return of the LNB. Once they got to the point of "leased equipment", that is.
     
    krel likes this.
  17. bcltoys

    bcltoys Cool Member

    88
    1
    Feb 11, 2009
    Directv is sending box to me,could I still just take it to a UPS store instead of waiting till box arrives.
     
  18. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    10,933
    1,641
    May 17, 2010
    USA
    You waited this long. You might as well wait for the box to come. It will be designed for the unit you are returning. It will have instructions on what to return with the unit along with a pre-paid shipping label.
     
    krel likes this.
  19. bcltoys

    bcltoys Cool Member

    88
    1
    Feb 11, 2009
    Disconnection date was 5/5/2021 I have 21 days from then that's what it says on my account.
     
    Last edited: May 7, 2021
  20. texasbrit

    texasbrit Well-Known Member

    5,630
    183
    Aug 9, 2006
    but be ready to take it to the store if (when?) the box does not arrive!!
     

Share This Page

spam firewall

Advertisements