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Discussion in 'DIRECTV Connected Home' started by Fuzzybear, May 21, 2012.

  1. Fuzzybear

    Fuzzybear Legend

    Dec 29, 2006
    I have been a D* customer for 12 years and I called today to ask about an upgrade to the HMC and they stood firm on $399.00; not even half price, not anything. I then asked about moving to a SWM 8/16 since I am currently at 9 tuners (4 HD DVR) (1 SD DVR) and two dishes. They insisted on $249.00 including truck roll. I don't get it.......

    I know there are promo's for existing customers for the HMC unless people on this forum are not being truthful but D* says no.
  2. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    Currently the promo for new customers is $99 for a HR34. Current customers are not currently feeling any love from DirecTV with regard to the HR34, although a few have been lucky to get discounts.

    The $249 you were quoted for converting to SWM is basically the upgrade price for MRV. The cost is $199 for that, plus some people are also charged the tech visit fee of $49.

    The only thing you can do is trying to call back and see what another CSR might offer you or wait a while and call again then.

    - Merg
  3. hdtvfan0001

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    I suspect what you are witnessing is an evolutionary change from the various major "incentive" reductions and/or "promotional giveaways" of the past.

    In the last few financial reports to the financial community....DirecTV management had made it a point to mention how expensive this previous proactive has been, and how they intend to reduce those kinds of costs going forward.
  4. Fuzzybear

    Fuzzybear Legend

    Dec 29, 2006
    I see.......thanks for quick reply. I guess I will sit tight then.
  5. Groundhog45

    Groundhog45 Hall Of Fame

    Nov 9, 2005
    Cedar Park,...
    If you're not currently under a contract and not receiving any promo discounts, you might try calling the retention office. They can sometimes still make allowances.
  6. Fuzzybear

    Fuzzybear Legend

    Dec 29, 2006
    The first CSR I talked to claimed that D* didn't have a retention department.

    The second CSR tried a little harder to reduce the fees of a SWM 16 install and offered a reduced fee of a drop ship HD DVR but that would trigger a new 24 month commitment.

    Neither of the above CSR's would not budge on the HMC so I tried a different route. On the third call, Instead of the free HD DVR they offered a free install of the SWM 16 and waived the fee for the truck roll. I will just pony up to Solid Signal for a new HR24 and try again in a few months for the HMC when circumstances change for existing customers.
    I avoided a new commitment (which really isn't an issue) and I am getting what I pay for from SS;

    Do the CSR's Regularly talk out of both sides of their mouth? Or is it a lottery as what deal is available at any given time?

    Thanks for the replies, you guys are great!
  7. wahooq

    wahooq New Member

    Oct 19, 2011
    Tulsa, OK
    you will still have a commitment from solid signal
  8. Alebob911

    Alebob911 Hall Of Fame

    Mar 22, 2007
    Yeah like wahooq stated 24 month commitment on all leased equipment. But like you already stated no big deal. Just looking out for you! :lol:
  9. Scott Kocourek

    Scott Kocourek Well-Known Member

    Jun 13, 2009
    A clip from the SolidSignal site under features:


    Attached Files:

  10. damondlt

    damondlt New Member

    Feb 27, 2006
  11. MRinDenver

    MRinDenver Legend

    Feb 3, 2003
    That is not exactly true.

    I am an autopay customer since 1999, with no current commitment. Yesterday I emailed my interest in a upgrade of equipment and service. I wanted to replace one HDDVR and get Whole Home.

    I know, and they know, that I could get everything free from Dish at this point.

    By mid-afternoon I was sent a PIN for a call-in (I assume it was Retention, but it was not IDed as such when I called.) I politely explained my position and my hopes. Came away with an HR 34 for $299 with the install and the Whole Home setup and connection free, plus more than $300 in programming credits (that I did not ask for) volunteered by the CSR.

    Basically a zero sum transaction where I ended up with what I wanted and then some. But you have to be a long term customer in good (preferably great) standing with no commitment willing to make the jump to the competition if necessary.

    The CSR was as polite as I was and extraordinarily helpful.

    Install is a week from today.
  12. Fuzzybear

    Fuzzybear Legend

    Dec 29, 2006
    Ok on the 24 month deal......

    The installer that is here is telling me that I don't need the DECA system?? I thought the Ethernet way was unsupported?
  13. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    Ethernet is completely unsupported; the CSR is wrong.
  14. Herdfan

    Herdfan Well-Known Member

    Mar 18, 2006
    I ran into the same issue with my parents. Customers since 1996 on autopay, Premiere package etc. They had about 4 months left on their commitment and the CSR's refused to budge. Wouldn't transfer me (my parents are 83 and 92 so I do all the calling for them) to retention etc. Basically said everyone on the internet was lying. Said we got our freebies back when we originally signed up. Told him to check the account creation date and that back then there were no freebies. Still wouldn't budge.

    I told him thank you and if he was bored in a week or so to check back to this account, even gave him permission, just to see what transpired. No idea if he ever did.

    Sent an email to Ellen explaining I wanted an HR34 for $99 as others were getting as we had been a very long term customer with a top package. Didn't threaten to leave, but instead just stated my case.

    My parents got a call within 4 hours giving them that deal.
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    In the last financial call, there was talk about cutting back on incentives. It seems that in Mr. Bear's case they may have cut back too much.
  16. infounlim

    infounlim Mentor

    Mar 5, 2009
    FYI, I was able to get an HR-34 installed for $250 2 weeks ago. I sent an e-mail to the OOP, got a call back in about 2 hours, and was able to get it for $250, I pushed for $199 but we compromised. I was out of contract at the time.
  17. Fuzzybear

    Fuzzybear Legend

    Dec 29, 2006
    I like the MRV now that it's up and running with my 4 HD DVR's and an H25 but I think it's (spin the deal wheel) when it comes to freebies.
  18. onebadmofo

    onebadmofo AllStar

    May 24, 2012
    Yeah I put in my cancellation notice today effective this coming Monday. Sounds like we are in same boat. Been with em for 10 years, called them and wanted HMC for 99 bucks and a deal on ST. They offered me HMC for 149, but then wanted 49 to install it and ST they offered for 139, then pulled that offer back later in the conversation.

    Barring them calling me back, I'm gonna attempt to sign up under wife's name next week sometime. If that fails, off to Dish I go...I'm prepared to leave. I still think the long time guys don't get the opportunity to "renew" like every 5 years and get the "new customer" deal....if a fella was smart, they'd switch every 2 years!
  19. superleo

    superleo Cool Member

    Sep 24, 2006
    Called last week (first call) to see what type of deal I could get for 1 HR-34, 1 HR-24 and 1 H-25. I currently have 2 HR-21 and 1 H-21, plus some other legacy SD receivers. I did a SWiM + BB DECA + DECA for each receiver + a Zwindle(?) self install. Everything is working perfectly, WHS, internet on all receivers and all legacy receivers working perfectly. So we come to the call... $399 for HR-34, $199 for HR-24, $99 for H-25, $25 for CCK and $50 installation and of course plus tax. Asked if that is the best deal she could offer... went to $399, $99, Free, $25 and $50. So No thanks!

    Second call, same as best offer, need approval not to charge installation but not sure. So No thanks again. She noted in the system that I called. My next call, sometime this week will ask to speak to retention... I let you all know.

    DTV needs a more defined policy on upgrades, this is absolutely ridiculous. I don't mind paying for the upgrade, but not retail price. Retail now is $319 for HR-34, $99 for HR-24 and $50 for H-25. I don't need no installation nor support for any of these. If DTV is not willing to give me any kind of upgrade deal I'm better of buying it through other channels which is, once again, ridiculous.
  20. Ira Lacher

    Ira Lacher Icon

    Apr 24, 2002
    Do you have the same issue with your mobile provider? Most won't let you upgrade your phone for less than retail until you've satisfied what for most of us is a 2-year contract.

    Perhaps it would be smart for DTV to cut upgrade prices for those who have satisfied our contracts.

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