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Service in name of my family memeber that has passed away

Discussion in 'DIRECTV General Discussion' started by booboo, Jun 15, 2013.

  1. peds48

    peds48 Genius.

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    Jan 10, 2008
    NY
    They change their policies frequently to be honest, but if you were the spouse and could verify something like the last 4 digits of the card on file they should have been able to help you. They had change their policy to reflect this last time I checked. I remember the scripts being updated saying a person is considered authorized if they could do that.


    If this is in fact the case, I find this to be very bad policy by DirecTV. An authorized user should be that, a user that was authorized by the account holder. In this day and age where identity theft is through the roof, this is unacceptable
     
  2. Volatility

    Volatility Legend

    436
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    May 22, 2010
    I stand corrected and owns it.
     
  3. booboo

    booboo New Member

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    Mar 2, 2011
    Ok I talked to office of the president. The lady I spoke to was very kind. Since my dad and mom had special request there was no obit. So they d** asked me to email a copy of the certificate to them. No problem except I get a mailer demon back saying I'm not authorized to email that address. Custaddocfollowup@directv.com was what I was given. Please I want to move on and finish this. Any more advice would help. I have a name and employee number to put in the subject line. Thanks again
     
  4. inkahauts

    inkahauts Well-Known Member

    22,661
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    Nov 13, 2006
    Call back and talk to the same person again.
     
  5. booboo

    booboo New Member

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    Mar 2, 2011
    Ok as soon as I posted that I checked my email and she had checked up with me. I had written the email down wrong by 1 letter. Update to how it's handled from here will come.
     
  6. inkahauts

    inkahauts Well-Known Member

    22,661
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    Nov 13, 2006
    That's good news. They should always just send an email right while they are on the phone with you so you can make sure you have the right email address while you are still on the phone. And I mean all companies, not just DIRECTV, for anything of this nature.
     
  7. booboo

    booboo New Member

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    Mar 2, 2011
    All was resolved. If you have a obit listed in the papers they look it up that way. If not you send a copy of the death certificate in by photo copy or fax. I took a picture with my smart phone and emailed it in like that. Thanks for everyone's support.
     
  8. peds48

    peds48 Genius.

    20,082
    1,068
    Jan 10, 2008
    NY
    Glad it worked out for you.
     

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